Proactive Automotive

CADILLAC CTS 2.0T 2015 Spent almost 9k and the shop owner did me dirty. 3 MONTH WARRANTY ON A ENGINE BULD IS RIDICULOUS. They also took a year and some to give me the car back. Till this day I had issues with my tune, engine compression, and oil leaks that I didn't see. I have convos where the owner clearly dont care about it, blaming it on an internal conflict. Im not gonna get into the details BUT NEVER WILL I GO AGAIN NOR WISH THIS ON ANYONE. You been warned; hopefully before you have them work on your vehicle. Additionally, they halfa$$ the job, missing and loose bolts found all over. Sad fr.

At first this shop was very on top of it with communication and explaining what was going on with the vehicle we had brought in, soon it turned into a run around experience. Unfortunately after getting our vehicle “fixed” here we ended up having to take it to another shop which then informed us that not only was the vehicle not fixed properly, they had neglected to properly fasten the bolts back on the vehicle. Overall a bad experience and money wasted, highly recommend taking your business elsewhere.

I’m updating my review because after my car was worked on here my car kept giving me issues. My car recently broke down again so I took my car to a different shop. The new mechanic is now telling me that all of my bolts were loose, my ABS sensor (which was, “fixed”) still doesn’t work, and car parts were rubbing against my tire. My experience started off well and I wish it had continued that way.

I recently had the pleasure of working with Frank, who went above and beyond to repair my vehicle. The engine needed to be replaced on my BMW X1, and it now drives better than any car I’ve had. Not only did Frank update me throughout the entire process, but he was also extremely knowledgeable about the damage to my car and was able to swap out the engine within a short time. I am so grateful for the transparency and frequent communication, as some mechanical repairs can be confusing. I also felt confident that my car was going to be well taken care of while at Proactive Automotive. I would highly recommend Frank as an honest and trustworthy mechanic and Proactive Automotive for any vehicle repairs. Without their expertise, I could not have gone through such an extensive repair to my BMW. T

Very pleased with the work this shop is capable of taking on. When nobody else in SA wanted to fix my car, they took it on without any hesitation. By far Proactive Automotive has far exceeded my expectations and will be receiving more of my business in the future. Keep up the great work!