Pull-A-Part Corporate Office

Worst experience ever we have an agreement that was sent in writing after verbally agreeing to the sale of my car. Was told that they would pickup, only to have my entire day sitting waiting with not so much as a sorry we need to reschedule. Then to keep sending me emails saying that my quote will end if I didn’t accept. Called them with no real concerns about me losing money by waiting for them to show up. This isn’t cool nor professional behavior. I understand that you have haulers and they have schedules but seems like there’s a lack of structure. Which is very inconvenient for us who were trying to do busy.

To whom this may concern; I went to Columbia, SC yard because it had on the site a Dodge Nitro,(hard to find at PullaPart)when I arrive from Fort Mill,SC (over 80 miles 1 way)Got my tools and walk all the way to the back of the yard,(most Fait/Chrysler are) it wasn’t on the yard. Went back to the main building and talk with the person in charge. Was told that once it’s been removed there’s nothing they can do. Even though it was in the scrap pile area. I went to the parking lot and email them about all the action. Was told I would hear back within 24 hours. After one week. I was never contact about my email about the inventory. It’s a shame Y’all didn’t have gust or dignity to get with me. I use to recommend PullaPart but not anymore. It’s evident customer satisfaction doesn’t matter

Don't buy a car from pull a part. They will lie to you and tell you there is nothing wrong with it just to get commission for the sale. I bought one and was told all it needed was a front end alignment. I guess that's their way of saying it needed a whole front end. I almost wrecked on the way home several times. Corporate office won't do anything to help either. Salesman won't get in any trouble either so don't trust him. He's a liar and a thief. He took advantage of the fact that I'm a woman and didn't know about cars.

Why do you post a closing time of 5:30 but really close at 5:00? Response: Yes I understand you guys are trying your best and I appreciate that, but when your employee gets an attitude and starts arguing with a guest over what time it closes, that is unacceptable. If I do go back to pull a part, I guarantee you there will be a dispute with your associate and I. There are opportunities for this company to be better. Whether it's in the office or at a site, every associate is a representative of the company. Unfortunately, it is evident that you train your associates poorly, but it is not his fault, this is managerial issue. I do appreciate your invitation to return, thank you.

DON'T DO business with this company/corporation. They do not care about the customer at ALL! They changed my life for two months by scraping my title due to employee error. I was left without a car, job, and a way of life that I was accustom to. After it was all said and done they offered me two free passes in and 15 dollars off a purchase of 75 dollars!? I lost my job and the quality of life that my car provided and all I could get in return was 19 dollars worth of compensation. They are unprofessional and don't care about the little guy. Don't do business with this petty company. They have forgotten the customer who made them what they are. Never will I do business with them again!