Purrfect Auto Services #515

I do NOT recommend Purrfect Auto Service. They charged me $1,600 for repairs they said were "urgent," but later I found out some of the work was unnecessary. They also promised new original parts, yet installed a reconstructed driveshaft. The manager was rude, unhelpful, and refused to speak with me. I have two receipts with different information and several inconsistencies. Very unprofessional and dishonest experience. Avoid this place.

I’ve been hearing about this place for a while now and I want to thank Carmela in the front office for being so nice and friendly. Although I just needed a smog check they found an issue with the mounting bracket that I must have kicked loose and they were able to snap it back in place 🙏🏼 and I passed my test. They are a busy shop but to me that’s a good sign. Customers were being served and the employees were all polite and friendly. - Glad I came to this location 👍 . 9/4/2024 Today I returned for an oil change and they got me in and out quickly. Thank you again Carmela here at #515 on Charleston.

I love coming here. I’m new to the area and the customer service is amazing! They’re fast honest, affordable pricing. Exemplary customer service from Violet, Brayan and Bule! The whole Team is AMAZING!

Terrible customer service and a lot of scamming. For example. I was told my water pump was leaking and air compressor was going out, they wanted to services immediately right then and there. Took it to another mechanic and come to find out that none of that was the issue. Just ugly customer service, scams a lot of people. I wouldn’t recommend this place to anyone. Really pay attention to the reviews and be careful who you take your vehicle to such as this location at purrfect auto on Charleston and Bruce. Before you get scammed. The guy at purrfect auto wouldn’t even put air in my tire, he told me to go across the street. Just diabolical and petty.

they fixed my Ford Explorer Sports trac so great Oil Pump, Water Pump, Radiator, fixed all the leaks, brand new cluster. they are going to fix my steering column and driver doors soon they did an awesome job! and they gave us rides to pick up the truck.