Quick Lane at Tommie Vaughn Ford

Came on a Saturday. They were slow. Had 5 techs standing around the garage doing absolutely nothing. Most places make a 5 minute oil change. This place is home of the 5 hour oil change.

The special advertised through the Ford app was not honored when service was completed on my car. I was not happy that I did not receive the advertised price because it seemed directly marketed to me and my car profile. They did find a nail in my tire and gave me an estimate for patching the leak before repair, and it was reasonable.

A 4 hour visit to the Tommie Vaughn quick lane resulted in significant damage ($2,000+ estimated repair; more than the car was even worth) to the backside of my Ford Focus. The Tommie Vaughn reps made no mention of this damage upon picking up my car, which cannot be missed as shown in the attached pictures. Will not be returning to either the Tommie Vaughn Ford dealer, Body Shop or Quick Lane after my recent experience. It is impossible that a camera nor a human saw the accident occur, given the small footprint of this facility and size of the damage. I met with the service rep, service manager, and even the owner who all refused to take any responsibility for the incident. The service manager tried to push the entire event off by not returning my calls, leaving me to initiate all conv

Prompt and efficient. Offered to use my Ford points instead of cash without me asking. The inspection part was real. They caught something the original dealer missed. Great communication.

Don't bother going here, not worth what you will pay in any other quick lane. The techs here lost the oil pan skid plate cover on my Raptor and tried claiming it was never there. Thieves and incompetent.