R & D Automotive: Bavarian Rocket Science

NO NOT BRING YOUR CAR HERE! I have an 88 Mercedes. I dropped my car off on 7/17/24 and was told they would be able to get it back to me with a quote by next day. I needed my AC repaired, a clunking noise in the front end repaired, sway bar linkages installed (already purchased from the Mercedes Dealer), a dash bulb light replaced, a leak in my fuel pump, and an oil change. I never received a call the next day so I called but unfortunately Thomas said they weren't able to get the quote done. So I called again the next day, still no quote. I called Monday and Tuesday with the same result. I was finally sent a quote on 7/24/24. The front end noise was diagnosed as ball joins and control arms. They included everything else I needed addressed as well as recommending I repair a leak at my rear d

My S5 broke down outside of Albany, about 200 miles from home. I called R&D and had the car towed there. They were able to diagnose and repair the transmission for far less than I expected. They were also extremely flexible about when I picked the car up, which was a huge help. I got my car back clean and ready to drive.

2004 645Ci with 100k on the clock, needed a complete checkup with some minor details like a headlight out and a mysterious shut down of power at high rpm’s. Left the car with R&D for 5-6 weeks and when I picked it up the headlight was still out and the RPM problem still existed. Check engine light still on and he presented me with a $3k bill. Car was returned dirty and left outside his shop in a rough neighborhood. Good luck if you use this shop is all I have to say. Zero communication through the process as well.

I echo the reviews on Never bring your car here. Absolute terrible communication and I’m not sure who they have working in there shop but they obviously don’t have a clue on what they are doing. Took my Allroad there for an intermittent rough idle. They performed $1800 dollars worth of work and after I picked it up the engine light was back on before I got home and the car was running no better. So I took it back and then they now tell me it’s needs about $8000 of work to repair it. Either they just didn’t wanna do the job or they just didn’t know what was wrong with it. Either way I then took it to Albany Audi for a second opinion. They had it fixed and back to me in 3 days for $2400. So long story short they soaked me for $1800 for nothing. Again if your thinking of going to R&D Stay far

We were traveling through Albany from South Carolina and had an issue with our Porsche. The Porsche dealership in Clifton Park refused to help us unless we waited three weeks even though it was only a one hour repair. But Thomas was able to fit us in the following day and we were able to keep our traveling schedule. We were so grateful for their professionalism and kindness. Thank you!