Randall Reed's Planet Ford Collision

It’s always horrible customer service. I have a 2018 Ford Explorer still under warranty. I have had issues with the battery corroding a few months after purchase. Not to mention all of the paint defects on my hood. I am baffled on why I should be responsible for replacing a thing while under warranty. My service advisor Kelly Campbell was trying to charge me for something that should already been covered. I have had this issue with the vehicle since I purchased it. She tried to make it “my fault”. I will never again purchase a Ford. I have learned a lesson after a this lemon I got from them brand new.

I attempted to use this business.. thank goodness it didn't happen. My car was there for a week. After speaking with both Josh and then his boss Gary. Who pretended he wanted to speak with me but obviously didn't because he left the car door open the whole time with it dinging in my ear, It was evident that they were unconcerned about my needs or business and flippant and uncaring about reviews . Hence their score of 2.4 in Goggle that wiill NEVER improve with Gary in charge. Workers are only as good as their leader. Can't blame this review on MISCOMMUNICATION..so glad I only wasted a week.

It is miraculous that Josh is still employed here. Josh and his team provided terrible customer service, and were caught in numerous lies by my insurance company. The Collision Center had my vehicle for 4 months and Josh ignored my calls. I will NEVER do business with this location again.

I am a customer and my vehicle is at the body collision dept. It has been there for 28 days waiting for them to submit a supplement to the insurance company to get my Suv fixed. Ive had to return my rental, insurance company couldn't extend any further  because they hadn't received any information from Randell Reed's body collision dept as to what needs to be fixed.I can't get a rental myself because I've acquired a bill of over 500 dollars because I had the rental so long and kept it longer because I didn't want to be without a vehicle.  Myself , my attorney nor  the insurance adjuster could get in contact of Josh which is the person who's supposedly working on my vehicle, the receptionist takes my messages and says she'll get him to give me a call which he hardly ever does.. And when I d

Picked up my vehicle today and I continue to have the same problem. This would be the 3rd time I have to take my truck to get fixed. The first time I took about a month to get my vehicle back and this time was two weeks ….. I’m very frustrated to have to take the truck ones again