Rapids Towing & Auto Transport LLC

Absolutely ridiculous company. They are complete scammers and thief’s. I was in town for the weekend and went to and I parked in the parking lot next to it. Apparently nobody can park there even though people parked there were at wing daddy’s dining as well not just nidos, the “sign” they have is vague, no days no hours nothing. I ended up getting a boot on my car after being parked there for less than 30 minutes. I asked the guy for his manager or supervisor and he was no help. I asked if I could pay with my debit card and he said no. Apparently this “company” only takes cash, Zelle, or cashapp so it seemed really suspicious that a “legit” business operates with that, I was provided with NO RECEIPT, NO INVOICE ABSOLUTELY NOTHING. This is exactly why they only use these methods of payment

I am not disputing the placement of the boot. My concern is the business practices and payment handling used by this company. When attempting to pay, I offered to use a debit or credit card. I was told RAPID Towing only accepts cash, Zelle, or Cash App and does not have a POS system. The company was unable to provide a merchant name, invoice, or receipt for the payment demanded. No written documentation of the transaction or fee breakdown was offered. For a towing company operating in Texas as an LLC, this lack of transparency is alarming. Under Texas Department of Licensing and Regulation (TDLR) towing and booting regulations, consumers are entitled to clear company identification, disclosure of fees, and documentation of charges. Legitimate towing and booting operators are expected to

Where do I begin, the fact that it was my birthday, Super Bowl Sunday and Philly won, but my brand new car didn't get the memo, so it left me stranded at the gas station. I reached out to Rapids Towing due to their reviews, and they did not disappoint. I spoke with Diana, who sounded genuinely concerned about my entire unfortunate situation. She was able to get one of the drivers out to me in a very timely manner, and he was just as helpful (although I felt bad for him because he was wearing a Chiefs shirt, it was safe to say that he was having a bad day too!). He also tried to get my car started and was really patient with the entire aggravating experience my car was providing. They were quick and proficient, and I'm glad I called them that night. I'm hoping I won't need a tow service any

This is probably the second, probably third time I leave a review just because I don’t like leaving reviews. However we were so impressed with the service that I must give them kudos! that been said Rapid towing did outstanding, we needed towing services and they came to the rescue… Diana Puente calling me to follow up on Manuel (Driver) arrival, making sure we were ok and giving us updates to feel at ease. Manuel super professional quick and gentle with our vehicle. All this while Mercedes Benz a multi million company let us down! But that’s another review.

Nothing but another towing company that leeches off these public parking lots. I parked my vehicle somewhere for 30 minutes, 30 MINUTES. I had a little more then an hour before they were even supposed to start booting vehicles. The guy even lied and told me that someone went around in the bar giving out a warning. Funny thing is, no one did!