Rick Hendrick Toyota of Fayetteville Service Center

I brought my Sienna in for the 15k service. I noticed a smell and had my husband look under the hood 2 days after the service. He found that the oil cap was off and just sitting under the hood and oil has spewed everywhere. I understand that mistakes happen but this could have been much worse. What else might they forget or neglect when you have your vehicle serviced? I called the dealership and had to wait for a manager to call me back. When the manager called me back(Casey) he said that it was interesting that my oil cap was off because they did not even do an oil change this service. I purchased my vehicle at this dealership and have only had service done at this dealership. I didn't remove the cap. I felt like he was saying I was lying. He offered for me to bring the van in to have it

I was working with Joseph and he really did a great job letting me sort through different options and find the exact truck I wanted. Presented me with fair pricing and the head of sales joined and also was very pleasant to work with. They ordered the exact on I wanted from concord. Then the next day my experience was a 180. Some guy “helping” out was interrogating me about why i refused to sign a paper before I see the vehicle I was buying. Very rude and un professional. The finance officer was also great with an up beat personality. Although I had to wait an extremely long time. The truck was supposed to be ready at 4 i didnt leave the dealership until after 7 PM and they disnt even feel the tank. Overall and okay experience. Everyone was great except for the finance officer that was “hel

I brought my car in for my annual inspection and was promptly greeted by Asst.Service Manager Myles Philpott. He was very courteous and professional in his conduct. Mr.Philpott also communicated with me any concerns I should be aware of throughout the service process. I was very pleased with the service I received. .

Nate made my girlfriend’s car-buying experience absolutely incredible from start to finish. From the moment we walked in, he was friendly, professional, and genuinely interested in helping her find the right car—not just making a sale. He took the time to explain every detail, answered every question with patience, and never once made us feel pressured. If you’re in the market for a car and want someone who is honest, knowledgeable, and truly has your best interest at heart, ask for Nate. We couldn’t be happier with the experience and the car. Highly, highly recommend!

Came in for my maintenance and oil change that I have the package for through Rick Hendrick. I couldn’t have been happier with the assistance that I received from Luis. He was very competent and knowledgeable, and he helped coordinate to get my plastic splash guard replaced and they were able to do it same day. Very reasonably priced also! Very happy to come get my car serviced here and would purchase a car from Rick hendrick in the future.