RK Subaru Service

Bought a used car and before the 30 day tags were off, it needed major service. The kind people at Subaru, put me in a loaner for free for the 4 days they had my car, and made sure the most knowledgeable mechanics worked on my baby.

I have purchased four vehicles in the last 5 years from RK Subaru great experience. Now service department is not the same. They don’t care about retaining customers and the Service Manager only made things worse. The Dealership will suffer at this rate if not addressed. All I want is a Dealership that actually acts like they care.

I have owned my Subaru for a little over two years and have always received excellent customer service when bringing my car in for service! The advisors aren’t pushy with add-on services, they keep you informed about what’s going on during the service process and are quick to check you out when done. They have comfortable chairs in the waiting room and it’s cool and quiet.

I won't speak for the sales department, but the service department of this location was a nightmare to deal with from start to finish. They originally contacted me to schedule an appointment for a recalled part from Subaru. Since I was already coming in, I decided to get some preventative maintenance done with them (alignment, oil change). Once I got there, I was told that the parts for the recall were not available and they would not be able to perform that service, which remember, they called ME to try to do. At this point it felt borderline predatory, as if they were just trying to get me in the building to spend money on other things. I had the car picked up by family and when I got home to it, I checked the invoice and realized that they had not performed the alignment that I requeste

EDIT: changing my review because Jordan had reached out to me and got me back in and was able to help get the problem resolved. Would have updated it sooner, but Google wouldn't let me at the time. Thanks Jordan, wonderful experience with you!