Rochester AutoWerks

Good guy and knows his stuff, but had my BMW X5 for 12 weeks to fix active cruise control system. When I drove away, it still didn’t work, so it was never tested. They also lost lower engine splash shield, which is at least $150 to replace. At least they successfully installed the rear air suspension bags.

I'm from the west coast and was in the process of buying an exotic car located in Rochester, so I needed to find a trustworthy mechanic to inspect the car for me without me being there. I spoke with Nick, the owner, and hired him to conduct a PPI for me on this car. He was willing to travel to the dealer, given that that the car couldn't leave the lot until purchased, and he conducted a full inspection on the vehicle. From the beginning, Nick was very responsive, timely, and professional. He conducted the inspection thoroughly and gave me a full detailed report with photos he took. He was very transparent about every issue the car had. Very good service and professionally run auto shop. Highly recommend!

Excellent workmanship; phenomenal customer service; honest and transparent about work - upfront; fair and more-than-reasonable prices. Nick and his crew worked on our diesel VW and gave us valuable information about the care and feeding of diesel engines that no other garage (not even the dealership) gave us. He’s probably saved us $4-5K of repairs in the near future. I’m not easily trustful with auto-repair garages, but Nick and his crew have my rock-solid trust and appreciation. They’ve earned it. I’m just very sorry it took me so long to find these guys. I will never go anywhere else!

I had a few issues with my car (replace a bumper and get brakes replaced) and decided to go to Metric Motors. I couldn't be happier with the work, service and attention to detail they provided my car. The staff was very fair and knowledgeable - I highly recommend Metric Motors for your auto needs.

Nick and his team are very good in terms of communicating what needs to be done, as well as forecasting what should be done in the future and when so there are no unexpected surprises. Fair in price and resourceful for electrical issues, alignments, general maintenance and lights.