Rock Honda Parts Department

Parts department here at this Honda charges list price and charges restocking fee on every part you return even if it’s an item they have. Very disappointing

Cool parts dept agent, she was very kind

No sense of urgency, staff walk around like they would rather be somewhere else. They completed work in record time which was a pleasant surprise but didn't close my hood correctly. In all the interactions only one person was friendly. Thank you Stephanie 😊 you are a true customer service professional!!

My Experience was Great I got the Car i wanted. Rafael and Jimmy Helped me out alot. Amazing Customer Service, I felt welcomed and very comfortable, Very great service for being a first time buyer. They gave me a thorough explanation on how my car works and guided me to the car for me.

I'm giving them 1 star only because 0 is not an option. This service department is a place you want to stay away from. My daughter took her 2016 Civic in for them to check the AC. They performed work without her approval and wanted her to pay over $600 for a freon refill and minor maintenance. After many calls and her refusing to pay for unauthorized repairs they charged her $149 for "brake fluid exchange" and according to them drained her freon. Please check the better business bureau many complaints regarding this dealer. It is a shame to see this predator approach on young women who are not familiar with auto repairs. There are other honest dealers in the area or independent shops that will treat you with respect and integrity.