Rocky Auto Glass

I scheduled a time slot for them to come out between 9 -11am. At 11:30 they still hadn't shown up so I called to find out why. I was told that the guy was still at his first job for that day. I should have gotten a call prior to let me know. So they wasted my time and they lost a customer.

These people are horrible! I gave them a time to be there, they call and say they will be a hour early. I say that is fine. They show at their original time and then say it is to dark and will have to reschedule. I call the lady( who never gives her name) to reschedule and we set it up for the next day in the afternoon (plenty of daylight for window replacement). The guy shows up and replaces the window. We get rain a few days later and I am driving down the road and water starts leaking In the windshield and water is everywhere on the inside of the truck. I call them to tell them what happened and the lady transfers me to a guy who sounded like my technician. He says he will fix it and to bring it to the shop. He said give him 20 minutes and he will text me the address. He never did.... I

Worst customer service experience I have ever had! I scheduled for glass install on an odd vehicle for 3 pieces of glass, and get an appointment for first thing the next morning. Once noon on the following day rolls around I call Rocky's to see where my installer is. The lady advised she forgot about my appointment and would send someone immediately. The installer shows up and just walks up to me without introduction. I ask if he is with Rocky's and he nods. The installer seemed very confused and keeps asking questions about the install. I had to explain how the frames and seals go together then leave him to do his job. He borrows my WD40 for the install of one piece of glass which gets installed but destroyed the gasket in the process, also putting several marks in my paint. I point this

Called on a Sunday since we needed help and their website said 24 hours. The person answered “hello?” and responded with a brief “no” when I asked if I could get help today.

I had no issues with my auto repair. Very timely and helpful. Not overly friendly but I prefer that to fake nice.