Rojo Collision

PLEASE TO AVOID AT ALL COST!!!!! I wish I trusted these reviews before deciding to use this company RUNNNNNN!!! as fast as you can away from this company to save your peace and sanity!!! They had my car since January 13, today is January 22 and I have to be begging for updates on my vehicle. I was told my vehicle would be ready on the 23 which I was updated that it is was ready on the 21 when I reach out to arrange pickup I was told that there was an error and “someone accidentally clicked that the car was ready” the lamest excuses for “grown” people!. I am currently still awaiting my vehicle and really is frustrated to the point where I am will to take my vehicle without any work being done. Take my foolish advice and go somewhere else no matter the miles…. DO NOT USE THIS COMPANY!!!

This is the most horrific thing that I experienced in a lifetime is very Unprofessional. I have dropped off my car since December 22. I have not got any update until a week ago saying that my car will be ready on Wednesday. It is now two Wednesdays ago still and no one has gotten back to me. Today is February 18. My car is still not ready. The lady who picks up the phone just promised every day that she will give you an update and let me know what’s going on with my car. She never calls back. She actually just hung up the phone as she heard my voice . This is very disgusting. You guys should not take people cars if you’re not going to fix them and I understand things take time but it’s a common courtesy to leave updates so people know what’s going on. Its going to be two months and I have

AVOID THIS SHOP AT ALL COST. I dropped my car off on Oct 22, it’s now Dec 9th and I still don’t have my car back. The shop has provided four different promised handoff dates and has blown through all four dates. Extremely poor communication, expect when it comes to the shop collecting money. At this point, I still don’t have my car back and had to involve my insurance company to help ensure the shop completes the repairs. TLDR - GO TO A DIFFERENT SHOP!

I recently had the unfortunate experience of dealing with Rojo Collision on Foster, and I must say it was far from satisfactory. My car suffered a dent in the bumper due to a hit-and-run incident, and I entrusted Rojo Collision with the repair job. However, what followed was a series of disappointments and frustrations that left me deeply dissatisfied with their service. I dropped off my car on May 13, 2024, as per their request, with the expectation of having it back by May 21st, or at the latest, the 22nd. However, those deadlines came and went without any communication from the shop regarding the progress of the repair. It was always me reaching out to inquire about updates, which is not the level of service I expect from any reputable establishment. Moreover, I expressed my concern abo

I’ve taken my car for body repair 3 times since 2017 and have always been pleasantly surprised and satisfied. This week, I dropped my car off on Tuesday morning and true to his word, my car was ready by 5 pm today, Thursday. They replaced my back bumper, removed some front scratches and a huge dent in the back. The owner/manager (not sure) Jimmy? is the best. A young gentleman with a humble demeanor. Appreciated his professionalism, honesty and fair prices. The secretary (didn’t meet her) but she was polite and was also true to her word. She returned my call promptly. You can tell they take pride in their job. Impecable! Was so happy, wanted to hug them all. I’ve and will continue to recommended Rojo Collision to all my family and friends when they need any car repairs. Thank y