Romano Subaru Service

Big thanks to Julian in service and technician John who fit our daughter’s car in when it was making a squealing sound on a busy Saturday when I came in for our car the day before. She had a drive like 3 hrs Sunday to return home and we were afraid of a belt issue. They did a FULL assessment on the car with a thorough video w other recommendations. They stayed past 12 noon to get it done. We feel so much better knowing she will be safe. Great communication to us at every step! Thank you again guys.

I love Romano Subaru Service! All their staff are extremely knowledgeable, professional and very polite. They are very upfront with the problem and cost. They have a beautiful waiting area stocked with bottled water and coffee for your shorter waits and I can always schedule a loaner car for longer waits. This is where I will always go for all my service needs for my car! Thank you for everyone who works here! You are all appreciated!

I have purchased many cars over the years. This is the first time I felt that the sales rep heard me and took my wants seriously. They didn’t waste my time showing me cars that I couldn’t afford. The sales rep was very knowledgeable about the cars they had in my price range. The available cars were nice. I finally found a dealership that I enjoyed working with in order to purchase a car. I am very happy with my Subaru. Thank you. Chuck Hallock

They lied to me. Told me “it wasn’t really possible” to program a key fob for me without having an existing one ( I lost my keys) They told me sending parts of my car to the manufacturer was my only option. I understand it might be Subaru policy to do this…. however times are really, really tough for a lot of people right now… you don’t have to blatantly lie to people when there are other options. They quoted me at $1500 along with a two week wait. The estimate they gave me in an email was $170 lol. They were aware of my situation but didn’t bother telling me ANYTHING until AFTER I had my car towed there (to include the two week wait 🤷‍♀️ they didn’t mention a thing) Anyways a locksmith took care of me on the spot for about $1200 less Update: Now they want to argue/harass me over text ins

Dylan & the Romano body shop workers are awesome. Worth the drive from Ithaca.