Romeo Ford of Kingston Service

Your “multi-point” service inspection is a white wash! Item: windshield wipers- Ok (clearly had a 1” tear on passenger side); Item: brakes- Ok - amazingly both front and rear measured the same 8mm (the front brakes a literally brand new with less than 500 miles on them). I wonder if the same person that did the service inspection is the same person that did my pre-sale recon and missed the right front rotor separation(pictured). If you’re going to do a multi-point inspection then do it! Aside from the oil change taking over an hour… I guess service was good… really only gave 3 stars because the service staff was nice! Don’t think a review could be any more honest.

I cannot say enough great things about Krissy! She made the entire service experience smooth, stress-free and genuinely pleasant. Krissy is knowledgeable, super attentive and thoroughly explained everything my vehicle needed. What truly sets Krissy apart is how much she cares. You can tell she takes pride in her role and values her customers. If you’re servicing you vehicle at Romeo Ford, do yourself a huge favor and ask for Krissy - you’ll be in excellent hands!

I found Romeo Ford Had courteous and reliable customer service. They picked my vehicle and kept in contact with any issues prior to servicing it. I honestly don’t see myself going anywhere else to have this vehicle serviced from this point on. I would also like to add the price of their oil change on my F150 2024 power boost was under $90 everywhere else it was over 120.

I purchased a Ford Edge Titanium in 2024 from Romeo. From start to finish the whole process was easy and pleasant. Then, I needed a repair. Not only was it covered under my warranty, they did a full check and let me know about some other potential fixes that were needed soon. They picked up and dropped off my car. Overall is was an amazing experience for the repairs as well.

Krissy in the Service Dept was amazing! She asked the lead tech to take a look at notes I'd received from another Ford dealership who wouldn't work on my car because they didn't accept my extended warranty. It was a long day and Romeo staff let me work from their waiting area the entire day. Very grateful for their services.