Romo's Towing Service

Terrible. These people are crooks, they will lie to you to hold your car for as long as they can hold it ti drive up the storage fees, they tried to lie to me and hold onto my property by saying I had to have the registration under my name but I was still in the process of transferring the title I went with the previous owner and he still didn’t let me take out saying I have to pay the registration fees before I could take it out I had already paid the tags but I had to go to the dmv and get proof and even when I got back to their yard with the proof he argued with me threatening me that he still had the right to refuse service to me and not let me take my car out and threatening to call the police on me because I refused to accept his lies and let them hold onto my property, he was yellin

My 2100 ram Laramie was towed on thanksgiving thursday nov.28th because myself , wife, and 10 month old daughter were hit by a negligent driver who ran a stop sign at full speed. I’ve been attending to my family since. The following Wednesday (December 4th) my wife calls them to get information about retrieving the vehicle as we have never been in this situation before and was informed that they submitted a lien on my vehicle without any written or verbal communication with us. We had the vehicle towed from their towyard the following day exactly 7 days from the day of the accident to a geico approved location. I called them same day Thursday December 5th asked them to remove the lien after their storage fees were paid and she reiterated lien was submitted and hung up on me. I will be repo

These people are breaking the law. My vehicle was in my mother’s name. I am the executor of her will. We are insured by Farmers insurance with full coverage. I am an insured on the policy. I was operating the vehicle when it was totaled in an accident and the vehicle was taken to Romo’s by CHP rotation. They refuse to release the vehicle to me or my insurance company in violation of California vehicle code section 22651.7 which requires its release to me or my insurace carrier. I will file suit this week.

My car was towed for being parked in front of my house on the street for all of 2 days, wasn’t aware till I returned from out of town. For several days this week, I would call at 8 the lady would say oh so busy wait till afternoon. I explained very clear it’s very hard I work 9:30-5. They request 30 minutes notice before arriving and still get oh no one here so try in afternoon. She would say well we can’t. Then I arrive today and says oh driver left. I said well everyday is more and more. She put in on hold said oh owner is coming 15 minutes but it’s ok you won’t be charged extra! WTH !?! I’m going to look into the legal part of the towing guidelines because it’s posted impound pick ups are 8-5.

Jose was fast, efficient, professional and friendly. We talked about how he and his father started there business. He was very interesting to talk to. That makes a difference in a 9 mile tow. His rates are competitive and he is highly recommended by me.