Route 44 Auto Gallery

Their customer service is good but they can easily fool you, everything is not disclosed in the contract and they have a way when take the car back before the 30 days guarantee to make the car pass the Massachusetts inspection, when as a customer you tell them about some issue regarding the car, they keep giving appointment after appointment just to for the guarantee to expire and they want to overcharging you for repairs they should do during guarantee time limit. They're some kind of sweet talkers just to fooled the customer, I wouldn't recommend anyone to do business with them.

Just grabbed a 2015 Toyota Camry here yesterday for my son's first ride. Alex was the guy we dealt with, super chill, no hard sell, just straight up helpful. He hooked us up with a couple of good test drives so my son could actually feel it out and decide. Car was clean, drove nice, price felt right, and we were in and out without all the usual hassle. Solid first car!

Drove 4 hours to look at a Lexus GX470 they had for sale. I take a look under the car and the frame is spray painted black to look clean and hide the rust. The rotting and rust was clearly visible. The car started up fine, but when I went to put it in drive it gave me a hard time, the clutch was grinding and smelt terrible. There were other small parts that were broken, like the hood struts, and there were scratches and dents across the bumper that weren't pictured in any photos. I was told it is in perfect condition and had no issues when we talked over the phone (MULTIPLE TIMES!). DO NOT WASTE YOUR TIME AND DO NOT DO BUSINESS WITH THEM. They buy lemons off auction and try to hide all the issues hoping you don’t notice. I was lied to and wasted my time.

Getting my first car here was a great experience. I was a bit nervous at first, but Izzy was kind, patient, and made everything easy to understand. I felt comfortable the whole time and left happy with my car. Thanks to the team at Route 44 Auto Gallery.

Didn't even get to make to the dealership to test drive the cars. Ishmel, was extremely rude on the phone, and quite frankly doesn't know how to be customer friendly, which is wild because I was ready to purchase 2 cars. But because of his actions and tone he thinks he can have with people, just cost him 2 sales. If you cant be nice to people on the phone, I can only imagine your sales tactics. Best of Luck. A small moment of business etiquette would have prevented this review.