Royal Auto Group Service Department

I bought the car a year and a half ago. I have only had excellent experiences at Royal Motors, Mazda division, in the 18 months that I have been going to my regularly assigned tuneups. The customer service agent who has always been generous with his time even beyond when my car is in the shop, is Jose. I think he’s phenomenal. He strikes me as someone who emulates the definition of true customer service. Everyone there is really very pleasant, very professional, very thorough in their ability to know their job, as well as knowing Mazdas as well as the vehicles under their care. Jose is phenomenal. I cannot thank him enough. I don’t have his business cardcard on me, so I do not know his last name, but anybody would be lucky to work with him! He is definitely highly skilled, gracious an

This is single handedly one of the best decisions I've ever made buying a car from Royal Auto Group. Their exceptional level of customer service and care for their clients sets them apart from the rest. I highly recommend this dealership, if you need a vehicle you can be confident in that is well priced with a team you can trust look no further than Royal Auto. They went above and beyond for me and I am so grateful in the long search I did to have found this place. Johnny handled all the repairs and updated me and was available throughout the whole process. Not only did they do a great job but covered them as a courtesy for purchasing the vehicle through Royal Auto. I had a great experience and am driving a great car that will last. Thank you!

Overall had a very poor experience with Volvo San Francisco Service department. Took my car in on a Friday afternoon for service in the morning. Everything went fine until I came back to pick up the vehicle. The car was not at the service center when I came to pick it up. Turned out someone mistook the key tag on my car for another and thought my car was a CPO car and took it to a storage facility. Had to wait 1.5 hours when I returned for the car. This is not the issue or reason for 1 star. When I received the car, 2 charging cables and my set of keys were missing (the remote was there but not the keys attached to the remote). Since it was Friday afternoon, they said someone will follow up with me on Monday. I called Monday afternoon and asked for a follow up and someone said they'll get

This dealership will make you happy with your audi no matter what you need to do with it. I got my Q5 here two years ago and have been treated with exceptional customer service ever since. From floor ops to service— love these guys. 11/10 recommend.

I've been taking my Mazda CX-5 to this location when it's time for a check up and the service has been very good. The staff is friendly and informative. They also provide a loaner car if it's being fix for more than a couple of days.