Roy's Auto Service Automotive Repair Shop

Grateful for the way Roy’s helped me navigate fixing my truck when it wouldn’t start. They were responsive and communicative from our first phone call to me picking up the truck. I did end up having to bring the truck back when the starter was intermittent but they made repairs under their parts and labor warranty. I’m not upset about having to bring it back because engines have dozens of systems and hundreds of moving parts, and at the end of the day, no one perfect. That they immediately fixed the issue at no additional cost is the take-away here folks. I feel like I can trust them and will be bringing my truck to them in the future. Thanks Roy and Shannon!

My experience here was not great. We were camping at Rocky Gap. As we backed our small camper into our camping site, we heard a grinding in the brakes only when reversing. My husband took a look at the rear brakes - at the time, we suspected they were the culprit - and couldn’t determine the source. We decided to take it to a local mechanic. Roy seemed very nice and was very quick about everything. They did a brake inspection, taking off all tires - this is important - and then advised my husband we needed a full rear brake job of rotors and pads. My husband agreed and paid. Our truck is old, we are used to repairs, and it was money well spent to continue our trip. He also noted our e-brake needed work. We declined that and opted to wait for our mechanic at home for that job. My husband le

Our family was on our way to WV with our 35’ camper in tow. Our 3500 dually was overheating up every hill. We called Roy’s from the side of 68 in a panic. They said they’d take a look right away, and they did. We dropped our camper at Rock State and took our truck to Roy’s. He diagnosed the issue immediately by looking under the hood and knowing how engine should work, not by the computer. He gave my husband sound advice and we took the truck back into him the next day. He graciously gave my husband a ride back to our family at the campground. He originally thought it was one issue but after working on it, found a much less expensive problem. He could have replaced the more expensive part and charged a lot more money but instead was an honest and fair guy. We really appreciate Roy’s kindne

My car broke down on I-68 and after having to stay in a hotel and get towed to the shop the next day, Roy took me right in. Unfortunately my engine went caputs, but Roy and his team were incredibly helpful and kind. He explained the entire process to me and I appreciated his transparency. Shannon was so kind as well, and made a really bad experience so much better. One of the mechanics checked on us and made sure we got where we needed to go, which made a bad day much better. My car might be gone forever, but perhaps it was the friends that we made along the way :-)

Had a dead battery that was difficult to get to so battery retailers couldn't change it. Asked Roy if he could, if we brought battery over to him. It was at the end of the day on Friday and my options were running out to get the car fixed before everyone closed for the weekend. Thankfully Roy was able to do it right away! And he did it for a great price!