S & E Towing & Salvage

I purchased an alternator the week before Christmas. My mechanic ensured that all connections were good and in working order as well as brought a new battery before contacting them for an alternator. The customer service I felt was wonderful that day. The reason I am giving it a star. The alternator was installed and it worked fine for a week and a half. It has now gone out. I have contacted them and have been told that since they tested it before I purchased that it is non refundable and I can’t have an exchange.

Helped me out of a pinch. I appreciate it. I gave the pick up and drop off location over the phone and was told I had to pay $175. After my car was told to the destination I was told since it was out of the city it was $3 per mile which ended up being $214. That was my only issue. I still appreciate them and would do business with them again. Thanks S & E.

If it weren't for the lady in the office being genuinely helpful, it would be a 1 star. My Audi was treated like salvage or a repo. My car was covered in greasy hand prints, and the rims were scuffed up on both sides. The tow hook was broken off in the bumper.. When I came home, I found my car rolled against my porch, crushing a garbage can, and the body kit damaged. Avoid this company unless you're into expensive unskilled nonsense. As a career firefighter of 14 years, I've seen a lot of talented tow companies.. this is not one of them.

I really appreciate the salesmanship I received at S&E. The staff seems to be very professional and knowledgeable. Thank you for your customer service.

Maybe they are great if your local but I called and tried to pay them to shop a part to me(small part) “yeah we will send you an email” I waited all day….”we are sending it right now…” nothing…. End of business the following day I call “sorry we tried and email isn’t working” thanks for not calling me and leaving me and my customer hanging. No communication, no keeping me in the loop, no follow through. Worst salvage yard I’ve dealt with. Hopefully in person they are better.