Safelite AutoGlass

Update January 4: glass continues to be perfect but I have now an ongoing issue with my ADAS. It pulls to the left and right side too much. It was to the point that the wheel pulled me too far to the left side and would not correct itself to the center even though I pulled the wheel to center it, it was resisting. Verdict with safelite: they definitely went above and beyond for me to provide me reassurance and quality service. Second time January 3rd (Honored Warranty): Phenomenal job, truly. Melinda, the manager, called me asking if I could come by and inspect the windshield to confirm there were no scratches, the team inside seemed eager to help me, and went out of her way to get the retainer from Honda. This is what I consider “above and beyond” customer service. I expressed my conce

Great service overall. I made the appointment online, I arrived a bit early as recommended, they took my keys and went to work. In this instance, I chose to wait for my car to be done... the estimated wait time was 1-2 hours. Since I drive an older vehicle without any smart features (cameras/radar/etc) in the windshield, I expected the replacement to take on the lower end of the estimate. Unfortunately, it took the full 2 hours. That's fine... they didn't go over the estimate, so I can't fault them for that. However, the waiting experience is lack luster. Granted, there are refreshments like water and coffee in the waiting area. The chairs are also pretty comfortable. But it's dark and quiet, and unless your phone is on the fuller side of a charge, you'll be fresh out of entertainment. Tha

While traveling, our passenger-side windshield was chipped by a rock. We visited Safelite without an appointment, and the manager accommodated us immediately. The repair was completed within the estimated 30 minutes and was fully covered by our insurance. The final result is excellent; the damage is now virtually invisible. We highly recommend Safelite for their professional, efficient, and convenient service

Scheduled in shop windshield repair same day! Over the phone total was going to about $160 I asked about any discounts. They said to mention what insurance you use. I told them State Farm. Then they lowered the price to $75 Note: no claim through the insurance. Good experience!

Rearview mirror was damaged after installing windshield. They are terrible at calling back and don’t seem interested to resolve the issue. They got there money now no longer a priority. If you use them make sure to take before and after pictures and maybe watch them work so you don’t get things damaged in your car and get left with no help.