Safelite AutoGlass

Plano, TX · Glass repair service

Rating
3.6/5
★★★★☆ 3.6
Reviews
20
Rank in Plano
#184
of 396 shops
City Percentile
16%
rating percentile

Safelite AutoGlass is an auto shop located in Plano, TX. It is one of 396 auto shops listed in Plano. Its 3.6-star rating is slightly below the Plano city average of 4.4 stars. There are 10 photos associated with this location.

About Safelite AutoGlass

Do you have glass damage? For windshield repair and replacement in the Plano area, turn to Safelite AutoGlass . Those in central Plano or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located... More

Customer Reviews

★★★★★ 5.0 Katherine K · Mar 2026

Exceptional Service for my 2026 Genesis G70! I had a fantastic experience with Safelite AutoGlass and couldn't be happier with the results. I needed a windshield replacement and recalibration for my 2026 G70, and they made the entire process incredibly convenient by coming right to my driveway. Why I’m impressed: Expert Tech: My technician was clearly experienced and handled the high-tech sensors on my new Genesis with ease. Full Recalibration: They didn't just swap the glass; they performed the full recalibration on-site to ensure all safety features were functioning perfectly. Attention to Detail: The tech was thorough, professional, and did a final check to make sure everything was in top-tier working order before leaving. If you want quality work without the hassle of sitting in a

★★★★☆ 4.0 yoR sivaD · Mar 2026

Easy to set up on line. Decided to take my car and drop it off since it was only 2 miles away from work. Iv also heard that it’s probably better to do that than have them come out because any little delay on the out of folks in the chain affects timing. Had an appointment at 9:00. They finished at 12:30. Didn’t mind since I had dropped it off. If I would recommend any thing is that you get a phone number for the drop off site. You will not be able to get that from the web and I wasn’t able to reach them to check up on the vehicle. Call in is to a central number and ai directs your call but cant determine if you vehicle’ state. Quality of work seem good. Would use them again.

★☆☆☆☆ 1.0 Stephanie Pafford · Feb 2026

⭐☆☆☆☆ If I could give ZERO stars to Safelite, I would. This has been a THREE-WEEK nightmare just to replace the back glass on my car. Appointment #1: The technician showed up with the WRONG glass and then told me I needed to purchase an additional $300 part. Annoying, but fine — I bought the part immediately. After that? Silence. No follow-up. No scheduling. I had to call multiple times just to get another appointment because no one could be bothered to contact me. Appointment #2 (today): I stayed up with NO SLEEP — I work nights — waiting during my service window. Ten minutes before the appointment window closed, they called to say they have NO IDEA where my glass is. How does a company whose entire business is auto glass not know where the glass is? Customer service has been just as bad.

★★★★★ 5.0 Craig Healey · Mar 2026

Outstanding work. The technician came to my house and performed the windshield replacement in my driveway. He then successfully calibrated my system. Safelite also coordinated the claim with my insurance. Pain free and the new windshield looks great!

★☆☆☆☆ 1.0 Natalia Contreras · Jan 2026

Terrible experience with this specific location, my initial installation was done at the beginning of December and as soon as service was completed I noticed there was an air leak in the window that was replaced and as one does, I scheduled a warranty service. 1 week later, tech comes to service my window, says there is nothing he can do that I should have just taken it to a shop (why would they offer mobile service if it’s not available) he also mentioned my glass replacement did not arrive and would have to reschedule me and to wait for a call. Couple weeks passed, never heard from anyone and it was impossible to get a hold of anyone at the shop, I contacted customer service they also tried to call and no one answered, she sent an email to the manager for him/her to follow up with me, wh

Accessibility & Amenities

✓ Online Estimates ✓ Onsite Services ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Appointment Required ✓ Paid Parking Lot

Services

Glass repair service

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.