SafeLite

Safelite came out on 10/22/25 to do a windshield replacement. The technician was super nice but accidentally cut one of the components needed to install the windshield, so they said they’d have to tow it. I asked when I’d get my car back and if there’d be any kind of discount since I paid out of pocket. The tech said a manager would come talk to me. I was working from home and in a meeting, and when I walked out to get some water, I saw they were already attaching my car to the tow truck without telling me. I ran outside to grab some things out of my car. The tech said it should be done sometime that day. I called the towing company to find out where they were taking it, then called the tech to ask if I’d need to pick it up or if they’d bring it back. He said he was supposed to drive it ba

This is a longer post from me....but worth the read from a personal experience. Save yourself a headache! Speaking from experience. Never and I mean never use Safelite. The manager in the area Sheldon Miks is always a terrible manager with terrible customer skills.The company itself is disorganized, does not care about customers or customer service. This is my 3rd time trying to get one windshield fixed properly. The first time just to get it installed I was there 6 hours waiting, 3 of those hours were waiting for the car to get pulled in, 3 hours after my appointment time.They put a windshield in and there was a defect in it where the windshield was distorted, it then chipped a piece off in the distortion part. Tried reaching out to Safelite and they refused all my concerns. Amber then wa

Well it didn't start out to well but the girl who installed my windshield was great they were running behind so I had to wait but she got it in and did a perfect job great place great service.

Don't ever go to this location. They came to my residence (watkins) just to tell me I needed to drive an hour to their shop because they dont update their tablets before they come out. After driving an hour and waiting 2-3 more hours they tell me they stripped the wiper arm studs and that I need to replace those now. Ive waited a week for a call back just to be met with silence from this worthless shop even after corporate tells them to contact me.

Friendly and warm staff. Made my first experience with Safelite enjoyable and I would recommend them and return if needed. It's been two weeks since my new windshield and there's been no issues. They were knowledgeable and friendly in answering my questions.