Sakura Rent A Car

I paid $200 for a rental and was initially given a vehicle with a door that would not properly close and had locking issues, making it unsafe to drive. I reported this immediately. After waiting several hours with no solution, I was forced to use YouTube to temporarily fix the issue myself because I was tired of waiting and had no other option. This should never happen with a rental vehicle. I then waited from approximately 3 PM until 8 PM for a replacement vehicle to be delivered. A representative informed me that everything had already been prepared and that the replacement should not have taken that long to reach me, yet I still experienced a five-hour delay. By the time the replacement arrived, the day was effectively over and I lost the entire first day of my rental. I only used the

Came here with no reservation. Joe (I think that was his name) was helping me with the booking, he patiently waited while I had to figure out my ICBC insurance stuff on the phone. He was extremely patient, professional and friendly! The rental went super smoothly. The car we got was a Toyota Camry that was very clean and great on gas. Return was super simple as well and the price I was quoted from the beginning was the price I paid. My deposit was released quickly as well. Highly, highly recommended and I will definitely use Sakura Rent A Car whenever I'm in LA! Thank you so much!

Please I mean PLEASE DO NOT RENT WITH THEM. they will charge u extra for no reason and thinks you will not notice it. The lady at the front seat have a nasty attitude it’s not what you say it’s how you say it. Thinks she can disrespect customers and don’t get disrespect back. Before I left I told them the vechile smelled like smoked and it had all kinds of damages to it she informed me everything was already documented. Tried charging me smoking fees. I was late on extending the vechile but that does mean treat me in such manner. No professionalism none what so ever. Every chance I get I’m going to leave a bad review.

I came to visit LA and usually have no issues with rental cars, after my reservations to 3 different places proved to me that overbooking is really a bs excuse. I was suggested to come to sakura and damn, if I were to rent here from now on! Norma, what a great custk.er service skills, peasant to work with and Joe as well. Easy and a breeze to be u stressed and put my mind at ease. Do wish they had a Sacramento location. So I could have done a drop off. But neither here nor there... this place great cars customer service and easy to work with.. I will be back

Priceline put me with a bad rental company. My flight was delayed and the mex rental car company canceled my car after I already paid for it ,,this place saved my Christmas vacation by getting me into a car quick and easy so I can go see my daughter ,,thank you so much sakura!!