Sam's Club Tire & Battery

There was an irreparable leak in one of my tires the evening before I was supposed to leave town and begin a 700 mile drive. Ethan went above and beyond to ensure my vehicle was fitted with an appropriate tire in time for my trip. It was so nice to feel like my safety was the top priority, and because of that I will 100% use their services in the future. Thanks, Ethan!

I waited 20 minutes before anyone even waited on me. I wanted to purchase four brand new tires. There was one car in the bay at the time and 3guys in there standing around. I was told that they couldn’t get to my car until Monday (today is Friday). I asked if I could leave it, come in early Saturday - but he said he couldn’t. Didn’t look at a schedule at all. I had a spare sitting on the car from a flat tire today, so waiting 3 days was not feasible. There was zero effort towards a solution.

We have been using Sams in BG for years when purchasing tires due to their low cost for the value. In recent years when we have come back to have our tires rotated, it is difficult to get anyone on the phone, there is no one staffing the front desk when you arrive and it is difficult to get your car in the shop in a timely manner. There needs to be better management of scheduling cars and staffing. We have chosen to get new tires elsewhere.

It took about 30 minutes- it was perfect because I could do some grocery shopping while waiting. If you don't want to wait for a long time, I would show up early(when they open) or make an appointment. I did both and it was on the weekend. Very great customer service and cheaper than other places in town.

I bought 4 tires from them and made a repair, next I realized is they did not take care of my tire pressure monitoring system because it was broken. They need to take care all the customer car. They need to take it seriously.