Sam's Club Tire & Battery

No organization, no communication, very disappointed with my interaction today. Employees were cold and off putting. After being told the tires would be here in 2-3 days. I had to call after waiting 7 days for a call to only be told, “oh yeah they are here”. Will not be back when I need more tires. They also don’t do alignments.

Worst customer experience ever! Scheduled an appt for a tire repair (nail). Brought the truck in with the nail still in, just a small leak. Was told our tires “didn’t have enough tread to repair”. Mind you my husband is a diesel tech so he knows. Our tires were at a 5. These idiots were measuring the outer side wall tread, which btw was not where the nail was. BUT the worst part is they pulled the nail!!! So they won’t fix it and now we have an active leak that we can’t drive on. Thankfully my husband was with us and ran into Walmart next door bought a plug kit and plugged it himself. We were wanting a full repair which coats the inner wall as well which last longer. But we will have to settle for my husbands patch job until we can take it to an actual tire place. These techs don’t want to

Went into Sams to purchase tires, arrived at 9:58 a.m. went to the tire desk, the guy was very rude and short, and said he could t help me until 10:00 am. Which was 2 minutes away, okay, I get that, rules are rules. No big deal, I asked if he had the size tires I needed and he said I should. Great, I waited til 10:05, came back in, Then he said They didn’t have my tires. In a very rude way, then proceeded to tell me he already looked at my vehicle, which was weird, I never told him what I was driving. Then he made a negative comment about my t shirt, which is an anti Biden shirt. I am certain the tires were in stock but he didn’t like my political stance and refused to help me. I have no proof of this but I went to the parking lot and had my wife call and they gave her several optio

I only gave it four stars because of the wait. I had a slow leak in my tire from where I ran over a nail. If you aren't familiar with the membership, you can get a free tire check and they will fix it for you. I didn't have anyone in front of me, so I didn't think it would take that much time. I was wrong. The longer I sat there I began thinking....this is how they get you to spend money! After sitting there for the first hour, I had to get up and walk around. What do you think happened when I walked around? I found things that I should buy. Just to get my tire patched it took 2 and a half hours! I'll go elsewhere next time, even if I have to pay for it.

Alex is the best technician. Over 20 years great experience. Never compromises quality. Go there Friday through Monday and make sure and ask for Alex.