Sam's Club Tire & Battery

Super pleased with my service! I ordered a new set ($900 vs. $1300 the dealership tried to charge me) last night and made an appointment for installation this morning at 9am. I arrived at 840 and they were done by 10am. Very nice techs and my car now drives like butter.

The worst customer service, it’s like they hate their job. Won’t help with information on past tire purchases, unwilling to ever answer the phone after being transferred from the service center, won’t look up last time received a rotation. Super unhelpful. Would be better to pay double the cost to go somewhere else at this point. No point in buying tires from them because the “free” rotations are not worth dealing with these technicians.

I ordered Pirelli tires and they never came. I had to call the foreign call center to have them reordered. The tires have tire bloom (chemical browning) on them that cannot be cleaned off and they are very scuffed up. It took two months for a manager to call me back. I could never call her though, she was never available and when you call the tire center, you get sent to a foreign call center. Also, I specifically told a lady at the tire register that I just had all 4 tire sensors replaced, would this affect them and she said no. After the tires were installed, they damaged one of the sensors. I live out of town and had to drive back to get them to fix it. The tire center manager argued it with me, questioning that it was already like that. After having to argue my point, they replaced it.

after buying my latest set of tires I noticed a little vibration so I had to make another appointment & wait to get them checked, balanced & rotated only to have it feel and sound worse!! We have had these tires rotated 5 times 1 we paid out of pocket for an the problem is not fixed! Now today at my appt. this rude worker asked me in so many words which tire is it like I'm a mechanic and this is why the problem hasn't been fixed.... Now he says after it's finished I'll give it a test drive🤔 UPDATE! Because he test drove/really checked it may not be the tires so Nissan dealerships is next...

Woo Lord, the reviews on this place are horrible and I’m wondering “who did yall deal with?!” cuz my experience was good! The staff was helpful and patient with my questions. I walked in on a Saturday and they were too busy, but got serviced the very next day on Mother’s Day. Tamara, Seikou, & Mike were all GREAT! Now, of course, my daughter just got the tires so I can’t speak to the life of them YET, but very pleased with customer service & installation. OH BUT, one thing- I feel for anybody getting 4 new years- tire shine should be included🤷🏽‍♀️ Idk if I’m the only one that feels that way but come on. When you’re walking up to your car after shelling out $500+, they could at least have someone make it look pretty… that would take 2 mins to do. Anyway, thanks guys!