Sam's Club Tire & Battery

They will put your tires on... you just might not be able to get them off again. I had tires put on my van, when I got it back, I looked at the sheet, and they said they put the lugs on at 150 ft-lbs. The spec is 84. I had to take my vehicle home and undo each with an impact wrench and retorque them. If I had a flat on the highway, I would have never been able to get them off and would have definitely broken some studs. They also didn't properly set the tire pressure monitoring system. After checking, one tire was not inflated properly. Some places have their stuff together. This place doesn't appear to be one of them.

It is very difficult to get anyone on the phone to check prices, check availability, set up an appointment, or ask a question of any sort. You will be repeatedly put on hold and transfered only to be placed on hold again, hing up on or ignored entirely. I had my name and number requested multiple times so that they may call me back. They never called at all. Customer service is not just bad, it is non existent.

Thrid appointment I've set up and guess what still a 3hour wait. What the sense in appointment if you have a 3 hour wait? I definitely understand sickness and not having enough help. But why cant they call customers and let them know what the situation is. I've drove 40 miles 3 times and still haven't got my tires routined. Should i try again ? I think not what about the extra money i paid to have a lifetime rotation on the tires i purshased from Sams .. need better management skills at this Sam's tire store..

Tire department won't answer phone pay for a membership every year and can't get no service when u need it it is ridiculous 🙄

I like the reliable stock as well as the seasonal items.