Sam's Club Tire & Battery

My car was there for almost 3 hours. No one ever called me to tell me that it was ready for me to pick up. I had confirmed with the worker upon dropping my car off that someone would call me. I also gave him my phone number and watched him write it down on my paperwork. At one point while waiting, I tried to call Sam’s myself. The only phone number listed was actually to a generic helpline that was not specific to this particular Sam’s. Instead of giving me the number for this particular Sam’s or transferring me, the person at the generic helpline put me on hold and tried to call them herself. I was on hold for an extended period of time before she came back on the line and told me that she was unable to contact them, but that they should call me to let me know when my car would be ready.

How rude and annoying!!! So I just picked up my car. After paying in advance they called me to make the appointment. I had forgotten all about it so they called me to reschedule. I made sure not to miss it again!! Then they called me an hour before my appointment to let me know they had no work and I could bring it in early. I wasn’t able to get there super early. Maybe 9 minutes. The guy checking me in was fine. I confirmed two front tires replaced and valve stem replacement. I asked about how long. They said 45 minutes to an hour. I sat in the cafe for almost 2hrs waiting for a call. I checked my phone twice to make sure I hadn’t missed a call. A message over the speaker said the store closes in 30 minutes. I was starting to get worried and aggravated. I grabbed a handful of things and

Broke one my center wheel cap and tried to hide it by rigging it back on. If they told me, probably wouldn't be an issue. It fell off when I went to wash my suv immediately after tire install. They don't make the XP package caps I have anymore. Just to buy the one is $80. Minor issue, but the hiding it was shady....

Long wait on a Saturday, but quick quality work when they took my truck in for slashed tire replacement on special order 10ply tire 4 day wait to get it but same as original order for 4 new tire purchase a short time before tenant harassment and vehicle damage to my trk. And her car front Nebraska plate kicked n smashed by same vandals. Sams service is professional and efficient

Just had my tires RB on my Audi and they did a phenomenal job. No more wobble at 80-90. No scratches like other places I’ve been to... And it was super cheap, 17 bucks! And I think they even RB my spare in the trunk?!?! Sams club automotive really outdid themselves. Give those men a raise!