Sam's Club Tire & Battery

Took a week for a replacement tire to come in when we were told 1-2 days. We called daily for status and they were unable to track the tire order or even know for sure if it was placed. When you call it initially goes to a national central line, not the local store. The central line told us the tire was delivered but the local store said it wasn't and they couldn't call the manufacturer about the order status themselves. I was also told by a manager that a 50 fee would be waived for inconvenience and instead they only gave us 20 off. Also in the store they ignore you waiting at the desk while they're out in the garage. My main issue is they seem understaffed, not familiar enough with ordering and paying processes, poor communication and poor customer service. But on a positive note, the

I’ve been using this location for all of my Tire needs for a few years now and each experience has been hit or miss. This most recent trip I was helped by James and Joanna who were both nothing short of incredible! I had a screw in my tire and they patched it up, even though it seemed unfixable at first! If I could schedule all of my tire needs around when they are scheduled to work, I would!

If you want to stand around for absolutely ridiculous amounts of time while staff refuses to acknowledge your presence even though you scanned the QR code that supposedly alerts them to your presence this is the place for you. It's such a headache getting service here. Calls to the tire center are outsourced to a call center so you can't talk to anyone at the actual building. I seriously regret buying me tires here. I didn't save that much money and what it has cost me in time and frustration just trying to get some service or even a hello from anyone in their tire department makes the whole thing not worth it. They do not value you as a customer and it shows.

It was great...me and my coworker couldn't drive from there to upstate NY on a donut and Sam's was a last resort... the Mechanic Jesse made sure it would be done before he went home even if the store was closed... Really appreciate the kindness and care he gave us.

I have had four tires replaced here and the people were polite, timely and knowledgeable. I also had a flat within three months of the tire change and received a whole new tire for only $5 labor charge.