Sam's Club Tire & Battery

I have been a loyal Sam's Club Tire Center customer for over 10 years and have bought more sets of tires from them to count. Several times I've brought my vehicle in for rotations and some of my tires needed to be replaced way before the manufacturer's warranty was up. They always use the excuse that there is a mechanical problem that voids the warranty. 2 times ago, I had a radial pull in my tire due to a manufacturer's defect but they wouldn't replace the tire so I had to buy a new one. This last time, I had 3 tires worn down way before the warranty needing replacement and they claim there is a mechanical problem with my vehicle which voids the warranty (even though they have no proof). I have my car aligned regularly, my tires rotated and balanced every 6-8,000 miles and even Spenser th

I typically do not leave reviews but the customer service is so poor that I had to leave one. When I arrived to check in my car for tire installation, I was met with someone that was irritable. Got checked in and went on. Got a call later and was told the wrong size got ordered. I placed through the app and it changed some of my settings and the wrong size got purchased by mistake. The guy in the phone was huffing and puffing that I was holding them up and I asked if they had any in stock and ended up picking ones that were way more expensive than I wanted. I was appalled in the level of professionalism when an error occurred. He was short and un helpful. Will never be getting tires from this Sams club again.

My wife purchased four tires for our car to have delivered to this Sam’s Club for installation before an out of state trip the next day. On the day of the appointment, I saw that the purchase went through fine, and I gave them the car to bring in to install the tires. Shortly after that, they called me back to tell me that they could not install the tires on my car because their lift will not work on my year/make/model of vehicle. I asked the gentleman behind the counter how it was possible that they can sell tires for a specific vehicle, and not know if their lift will work on that particular vehicle or not. He was absolutely no help in explaining this, but I was able to speak with the woman who brought the car out of the bay to me. She said that Sam’s Club tire purchases are made through

My experience getting a new set of tires was strange, but not bad overall. I ordered a set of Goodyear Maxlife tires online to be delivered to the store. They arrived by the next day. I was instructed to call a number to set up an appointment for the install which I did. The number was not for this location specifically. After the service rep got my information, we got disconnected. The service rep immediately called me back and confirmed my appointment had been made, stating they've been experiencing issues with calls. When I got to the store for my appointment, the guy working the desk said they just got new POS systems and was struggling to ring up my order properly. It should've come out to $743.24 (I checked online) but I was only charged $711.96. No complaints from me since I was al

If I could give them zero starts I would. BRAND NEW TIRES have a flat. Called to schedule an appointment but was put on indefinite hold. After calling back 3 times was told no appointments were available until 5 days out to patch a tire. Not helpful when you are scheduled to be out of town the next day. Sam's sells you this deal where you can get tires replaced or patched for free, but then you aren't able to take advantage of it when you need it. The new tires were less than 2 weeks old and were not free because Sam's did not have the exact same tires available for replacements. They would not credit my warranty toward a new set. Also, because the tire purchase and warranty were listed in my name, my husband could not take the car in for me or handle the situation on my behalf. 2