Sam's Club Tire & Battery

The website allows them to overbook I would give that two stars but not their fault I had a 8:00 appointment but I guess a lot of us had 8:00 appointment they finally called me rescheduled till 12:00 by 12:35 I was out the door with my new tires so I give the auto center five stars

Must have a membership. Called to set up a tire rotation appointment. When I arrived they measured the tread on all 4 tires. Since I will be needing new tires soon so I purchased the one-time 6000 mile tire rotation for about $15. There is a $40. deal that covers lifetime rotation of the tires on the car at time of service. Also if you buy your tires there the tire rotation is included for the new set of tires. Car was done in less than 40 minutes. Excellent service. FYI...Gas station on-site at a lower cost for members.

Got new tires and they were flat the next day. Tried to come in 3 times and kept getting told to come in the next day. Was told they close at 6 pm but online it says 7 pm. Disappointed and unhelpful.

Great prices on tires and batteries but they need more staff or something. I called the number which actually just goes to a sam's club tree with number options to get to different departments. Tire center isn't an option so I talk to the main customer service desk and she puts me on hold while it transfers and nobody answered. She picks up my line again and I told her I needed the tire center again, and I waited on hold again, the third time, she says let me radio him. She jumps back on after another wait and says, "he's busy working on a car, would you like to call back later or stay on hold?" Total time on the phone was 10 minutes of hold music and in the end it's like I never called at all. Look I get it that the guy is busy working hard, and so is the person at the customer service de

Apparently Sam's club could care less about your safety and install a broken tire pressure monitoring sensor (tpms) back into the tire being installed rather than replacing it with a perfectly working OEM sensor. All because they didn't "sell" you one to install. I understand that policy is policy but when you pick and choose which policies to enforce, (which was pointed out to me) and put people's lives in danger by doing so is wrong. If we were requesting some unsafe modification then it's understandable, but it was a request to have everything working properly with dealership parts in order to accurately monitor each tire pressure and prevent damage or injury if we were to have a flat. There should be exceptions to the rules/policy when it comes to their customers safety. Especially