Sam's Club Tire & Battery

Worst tire service I’ve ever had. They stripped multiple of the lugs on my car and could only replace two tires, and left tool marks all over my rims. I would rather beat my own thumb with a hammer than deal with these under qualified tire guys ever again.

My tire light went on in my SUV tonight. I tried calling three well- known tire shops in the Ypsilanti, Saline, Ann Arbor area. It was a few minutes until closing.. All three were closed. I was able to get served right away at Sam’s Tires on Carpenter Rd with a friendly tire expert who professionally found the light went on because the cold weather lessened the tire pressure. It was safe to drive on. Sam’s tire service is open until 7:00 pm. Thank you so much!

Horrible experience. Got new tires installed Sunday. First time driving on the tires today and within 20 miles got a tire pressure light on in my car. Took over an hour to get ahold of the store and not the useless call center. After finally getting ahold of the manager, he was very nice and told me to bring the car in anytime and they would take a look at it. I said I would try to arrive by 4:30 but got caught in traffic on my way home from work and arrived about an hour later. I will note I did not have an appointment and was told to walk in at any time. The employee at the tire center was extremely rude. Told me he didn’t appreciate me showing up when I did and was just all around nasty. Customer service and the on shift manager were about useless. They apologized but didn’t do anyt

My wife & I have had good experiences once tires are purchased. However, attempting to get a rotate & balance on a set which are not purchased at Sam's will result in the shop putting the vehicle on a lift, attempting to tell you the tires are worn out, and refusing the rotate & balance.

Technician “CHRIS” What is the most obnoxious Rude Sam’s club employee that I’ve have ever met in my many years as being a business member. I would not recommend using him for anything. He definitely is not a customer person, he should not be at a counter where he’s interacting with Sam’s Club customers. I am leaving at $800 order and going to Costco with it. That guy is a total joke, he would not maintain a job in my business for a single day. I would hope management addresses this Hindrance of an employee they have.