Scripps Poway Hand Car Wash & Detailing

Paid top dollar for HAND WASH. They curbed my wheel saw it happen and then they tried to deny it but the curb was freshly scraped and so was my wheel. They are going to repair it we shall see but that is very frustrating as the whole reason I wanted a hand car wash is because I take care of my 2025 BMW M4 competition I’ve only own for a few months! Needless to say careless and unprofessional. And on top of that car is still dirty as you can see in the photos

I had a very disappointing experience with Scripps Poway Hand Car Wash & Detailing. The quality of the wash was well below expectations—spots were left on the paint, wheels were still dirty, and interior details felt rushed and incomplete. For a place that advertises hand wash and detailing, the end result did not reflect the price or the promises. Customer service was also lacking. Concerns were brushed off instead of being addressed professionally, which made the experience even more frustrating. Overall, it felt like quantity over quality. I wouldn’t recommend this place if you care about proper attention to detail or customer satisfaction.

So far so good. Got the $51 super deluxe cuz my car was extremely dirty. It's normally $55 but there's a discount on the website. After quickly getting past the mandatory attempt at an upsell, I took a seat in the typically spartan lounge. The workers (exclusively Mexican, of course) took their time and did a thorough job inside and out, ready in about 30 minutes. Definitely going back, we'll see if the service is consistent.

Rating mostly for the conditions of the wash. It has significantly deteriorated over the last several years. Peeling paint, sidewalks concrete need a desperate steam pressure wash, interior seriously dilapidated, store front has gone from cute candies to cheap road stop tchotchke. Weeds all over, the landscape needs help and watering: there is trash and debris all over. The gas station is in no better condition. They need to have their employees clean the place up at closing. The car wash is best in the area, maybe the repairs are too expensive, but I do think having your crew keep the place tidy is low cost. The community has standards and businesses need to keep Scripps nice.

Friendly and efficient staff. I came in for a complete detail and left with my car looking brand new. The staff informed me that it would take a few hours for the service, so I ended up leaving my car for the day while I went to work. I came to pick it up right before closing, and the staff was helpful with checking to see if I was satisfied with the outcome, in which I was very pleased. I will definitely come back for my routine washes. Thank you, Ramsey!