Serpentini Collision Center - Tallmadge

Went to have a windshield replaced compliments of the dealer only had car 3 days was just detailed as I bought off the lot. When I picked it up it looked like a construction worker crawled all over it in muddy boots when I went back they said oh it must of been the person that dropped it off l.ao that was me and it looked just like the day I bought it ruined. Y door panel scratched my dash. Never use again. If I could I would leave zero stars it cost me a day and a half of my time for just a windshield. Go to Marhoffer collision for last 25 years a d superb service but didn't have a choice in this case.

Great service in collision center !!! Julie and Lexie and Rob were amazing and went above and beyond to help me resolve my issue with the car rental situation I had with enterprise being shady. Julie and rob I can’t thank you enough for solving a big problem for me on short notice and made everything work out with hertz. If your. Boss sees this tell him to give you girls a bonus!!

Got my car fixed after hitting a deer. Insurance paid. Went and picked it up just for the opposite side headlight to be out when it wasn’t prior to drop off. The hood latch wasn’t done. They claim they’ll fix the hood latch as a courtesy. IT SHOULD HAVE BEEN FIXED WHEN YOU HAD MY CAR FOR A WEEK. and they are refusing to fix my headlight claiming it wasn’t part of the accident. Which no it wasn’t but I dropped it off with a working headlight and now it’s not working. And they won’t return phone calls and the guy I talked to said he has to talk to his boss. And haven’t heard anything. Bet they’re hoping I forgot and will just replace myself. No. Reported them to my insurance and the state. How are you not going to fix something that was working in my care and now under YOUR care it came back

I hit a deer on state route 44 southbound. Progressive is my insurance company. The vehicle was not drivable after the collision. Progressive sent a tow truck and had it towed ultimately to Serpentini Collision. When they were done repairing my car to the tune of almost $12,000 I went to pick it up. Of course at a quick glance it looked good. Took it home no problem. Hit the car wash the next day. Water leaking in through the misaligned driver door….ok…. Went to work that night. They replaced a headlight and it was the opposite of aimed in accordance with the passenger headlight. All out of whack. Upon further inspection the drivers side fender or quarter panel is not aligned correctly to the hood. Big gaps way off…. I thought ok well I’ll try and aim the headlight myself….. they repla

Went through an unfortunate process where my car needed repairs that ended up piling up, amounting to a total loss that dragged on with my insurance. When my rental period was ending, they were nice enough to give me a loaner for a week and really saved my bacon in a tight situation. through the whole process, the staff were all flexible, responsive, and friendly. appreciate you guys