Serra Chrysler Dodge Jeep Ram Traverse City

I bought a used car from them yesterday and had an amazing experience. Great communication before I got there to see the vehicle and great customer service as soon as I arrived. The process was so easy and they’re very helpful. Thank you Steve! You were awesome and I LOVE my new car!

Tony at Serra was a great help to me when my car wouldn’t start and I was a little unnerved thinking about how much this might cost to fix. His calm attitude and the suggestions he gave me about what the problem might be were very encouraging. In this case, a new battery and a same day fix was all it took. But his professionalism and calm, patience got me through an otherwise rattled day! Thank you Tony!!

Mark Soper was absolutely awesome to work with. Zero pressure! He was quick to get us the vehicle we wanted and kept us updated every step of the way. The signing and closing process was super smooth. I worked in the auto industry for a decade and it was never this simple. This was our first brand new vehicle purchase and we absolutely love our Chrysler Pacifica. I'll be recommending Mark to friends and family. He is a true asset to the Serra team. He was also very kind and accommodating to our chaotic children we brought with us. Thanks so much Mark!

Serra dealership is by far the best buying experience in my whole life. I’m 62. Zac Stickler made it comfortable with the whole process . Was approved in driving away in no time and I love my truck. Will defining from Zac again.

Between my whole family we spent 30,000 in that place with in a months time. We bought a ram and a jeep. The ram didn’t even make it home before it threw a code for a throttle body. No big deal. We changed the throttle body. My son and his pregnant girlfriend went it and bought a Jeep Grand Cherokee. Spend $15,000. The drive it and loved it. It had no lights on the dash and it drove perfect. He brought it over to show us and you could smell the anti freeze. When looking for the leak we also noticed an engine oil leak. He took it in to have an oil change and the leaked looked at it was leaking from the water pump and the engine oil filter housing. They were going to see about getting discounts with it being fixed there. Which would cost more if we just did it ourselves. The point is have yo