Serra Superior Collision

Upon taking my truck in to be evaluated for 2 claims I made for repair. I was informed by Gary that my truck cap which cost 5000 dollars would have to be removed in order for them to paint. I explained to Gary that this was a modular truck cap and was not installed in typical manner and that if it was removed that I was concerned about it being re installed. He obliged me and printed out the directions for assembly for the cap for those repairing the vehicle to reference. Thank God when I got home I checked the 8 mounting bolts that hold the truck cap onto the vehicle. I found that 7 out of 8 bolts were no even finger tight and could be manipulated by hand. I then had to go torque all the bolts down myself with a torq wrench. I am beyond livid to the point I could not even contact them by

Very professional, our Pilot looks better than new again! Tom and Julia went above and beyond to make sure everything was perfect. That's a rare quality these days, Thank you!!! As dumb luck would have it, 2 days after getting it back, I hit a deer. So, it's back there again, no need to go anywhere else. I let everyone know Serra Superior Collision is the only place to go for body shop repairs.

Probably had something to do with the insurance company but it is very stressful and frustrating to be told (by the insurance company) the day your car was supposed to be completed (collision repair) is now a total loss. No call from Serra giving us a heads up which would have been nice to know. Will not use in the future. Communication is lacking.

We had a 2010 Ford Edge with front end damage that needed hood/bumper/headlight/grille/fender replaced and painted. Staff was friendly, fast to respond, and got the car looking like new within two weeks. Paint work was good (silver metallic) and the finish work was great. They were even able to get OEM new parts at recycled prices, keeping the insurance folks happy! I will be happy to use them in the future.

Serra got me in at the end of the day without an appointment because my door couldn't close. They were able to get it to close and explain next steps. I am so grateful