Service Center at Audi Pembroke Pines

I would like to sincerely thank Eric Palmer and the entire team at Audi Pembroke Pines for their outstanding service and professionalism. Shortly after purchasing my 2023 Audi Q5, I noticed a hissing/wooshing noise during acceleration and throttle release. Eric took my concern seriously from day one, personally test-drove the vehicle, confirmed the issue, and ensured a thorough diagnosis was performed. The team initially replaced the diverter valve, and when the concern persisted, Eric escalated the case to Audi USA. After approval, they went above and beyond by replacing the entire turbocharger under warranty. Throughout this process, Eric kept me informed, transparent, and confident that the issue would be handled correctly. During the repair period, I was provided with a 2025 Audi Q5

All the Sensors go bad so frequently. Service department has already replaced it 3 times. Even with the warranty I have to pay deductible. Funny thing is their repair does not even last 1 year and I am forced to pay them again. You think you are getting into a luxury brand but with the unreliability I wonder how they get the repeat clients or maybe they get enough 1 time clients to fool.

Had an excellent service experience for my S4 with both my service advisor, Eric Palmer, and technician Norberto Vazquez. Impeccable service. The level of care and consideration they take when servicing any vehicle is unparalleled and I wouldn't trust my vehicle with anyone else! Thank you!

Issues with car, they are very slow to respond and make things right. I will not be buying any other cars from these people. Problem ridden cars and the dealer is super hesitant to make it right. Lots of other options at this price point. Save yourself the hassle.

Julie was amazing!!! Super on top of everything. Made this process painless. The car looks incredible! Awesome team and great service!