Service Center at Audi San Diego

I want to thank my Audi service advisor (Richard Payne) and technician (Christian) for handling my 2024 Q5 on an emergency notice. They were able to take my car in and diagnose the issue quickly and fix it same day. It was also courteous on their end in providing updates of my car via phone calls/texts/video. Car issues can be stressful, but the service and professionalism provided by Audi’s team eased that anxiety.

Dear Customer Relations Team, I am writing to share feedback regarding my wife’s and my recent visits to your service department on 1/19 and 02/03, following our purchase of a used Audi e-tron. This was my first experience with Audi service, as I have not owned an Audi before, and unfortunately it turned out to be the worst shocking and bizarre experience ever. I own a Turo fleet of many BMW, Porsche, and Tesla vehicles, and I am familiar with how premium service departments operate. Because of that, I came in with reasonable expectations for professionalism and basic customer support regarding a recall-related matter. From the start, the service advisor that received me, Logan, seemed inattentive and completely unbothered. He did not appear interested in helping and gave short, one-wor

Nacho Mireles is man with an outstanding customer service. He always there to advice me of what’s needs to be done in my Q7(2025) he’s dependable. Reliable and very helpful of what my car needs. Highly recommended to my friends and colleagues and relatives.

About 5 years ago, I stopped using this shop because of poor service; heavy upselling and trying to bilk me for work on a vehicle I had just driven off the lot. (My 2nd Audi at this location) Sales clearly knew about issues with a used vehicle that were not disclosed to me; the service advisor I was assigned was happy and eager to call and try and charge an arm and a leg for work I never knew I needed. Another concern, the sales guy told me the existing warranty on a previously leased car transferred to me upon purchase, the service advisor said the opposite. Wasn’t interested in making a fuss or calling a lawyer… I just stopped giving them my business. Fast forward to today, I walked in for a problem related to a water pump (recall / settlement deal) and assigned a new advisor named

Audi Service Center at Audi San Diego continually surpasses my expectations. German cars will always have German car problems, but the team here continually pushes forward with ensuring the best experience possible. My experiences with Damien, Binan, Gustavo, and Shannon have been very positive, and the team continues to proactively make sure my car is well taken care of. They know what they're doing here, both in terms of mechanical prowess and customer hospitality. I recommend many of my Audi-owning friends to get their cars serviced here just because of the team here.