Service Center at Mercedes-Benz of Modesto

I would recommend Jake service advisor to everyone, he is best in information things and keeping things updated, he diagnosed my car in few hours and kept me updated and overall it was best customer service and best behavior ever noticed so far from so many dealerships I have been to so far. Would definitely be back here for future buying and service. Best best best experience. Jake is best

Horrible place to buy a car and to have your car service there. The Mechanic department service guys are a joke. The guys in the service department need to be replaced. Mercedes dealership of Modesto needs to get a new list of employees in the mechanic department. The guys who service the cars. Those guys don't know what they're doing. really, they don't. They are ridiculous. I had my car there for 3 weeks. I just bought my car several months ago. The amount of problems i have been having every since I bought my car. I am paying a car payment that i can't enjoy. Modesto Mercedes benz dealership owner needs to step in sometimes to see what's going on with his company. Why did it take almost 3 weeks just to fix my car. My car has been having major problems every since I bought the car

I’m a little saddened as I write this however, I would never recommend anyone purchasing a vehicle at Mercedes Benz of Modesto including anyone associated to this one specifically. I took my vehicle in for service and from day one received the run around. Let me just say, I am still without my vehicle. They then proceeded to make me a large cash offer for everything they failed to do for me and made this situation worse on their part on their end and continued trying to cover up what they did. Horrible customer service! I hired a private investigator and was able to find out what actually happened. I would highly recommend not using this place until they get new personnel , leadership or management. I’m ready to pursue the legal route as they have failed me as a customer and I was

The people who answer the phone have no clue about Mercedes campaigns, factory issued ones I am referring to. Wasting my time on the phone when I asked for the service department and explained it word for word from the letter from the factory. This is the fault of the management who is not keeping people informed. Very unprofessional operation and I am still waiting to to talk to the service department so I can bring this vehicle in per the letter. It has been sitting in my garage over 2 years due to constant failure of emission equipment. This campaign is several thousand dollars but due to class action is free to the customers. If you can get them to schedule it that is. Had the campaign done but engine failure the next day so they kept it to fix that. Then brought it back with black boo

I actually come here often for my fleet of MB vans we use for my multiple businesses. The woman who answers the phone has NO CLUE what she is doing. Does not know how to listen, Continues to talk OVER you as you ask a question about your appointment time. she has no customer service skills and this is disappointing. Same lady on Saturday when I called and was HUNG UP ON.. and same woman this morning. it was hard to even deal with her. You have this person answering your phones? No wonder your rating is so low MB. You might want to check this issue asap, coming from a local business owner, You wont last long with her running your phones. I am sure you hear this almost daily with this person working for you. Time to fix the problem before you get more truthful bad reviews on your employees w