Service Center at Smart Honda Des Moines

I am writing to express my disappointment with the service I received today. I went to have the battery in my car replaced under warranty, as it was no longer functioning properly. However, the advisor, David Sysombath, displayed a rather unpleasant attitude, stating that they would not replace the battery again because I had already done so twice this year. I had previously replaced a battery for my other car two months ago, and they mentioned that I was changing the same battery again. It is not my fault if the Honda advisor system does not differentiate the batteries for each vehicle. The advisor always claims that the battery is good for five years, but this is not accurate. In my experience, Honda batteries tend to fail after only two years, and then the warranty is not honored.

Great service from Eric!

A year without my vehicle, waiting on a part that this service center broke in the first place! they "fixed" my car in October, several things, costing thousands, including the wheel bearings, and literally the second I picked it up from them , I noticed a really bad sound whenever I turned , that definitely wasn't there when I dropped it off, ( also they needed to jump start me to even get my car going , something I had never had a problem with before,) a month later when i asked them about the new sound when turning, they said it was the steering knuckles that had failed and that it was no longer safe to drive until I get new ones . They also said that they needed to replace the wheel bearings again, even though they had just replaced them 5 weeks prior. (I brought it in Nov 15th b

Mixed bag - Things I like: 1) Oil changes here cost $10-20 less than most garages I've talked to. My understanding is they do all full synthetic work so they can source the materials more efficiently than a standard garage where these is sort of a premium/boutique offering. 2) Shuttle rides and car washes 3) Personality of the the team 4) I like their online system, I get a txt with repairs that I consider and detailed information explaining it. This is better than trying to make a decision with the advisor over the phone and let's me easily call around. Things I don't like: 1) While I can save $20 on oil changes, inevitably the advisor will suggest additional work. I'll call around after receiving these quotes and generally other shops can do the same tasks for 50% less or hundreds of

Josh S. in the service department turned an awkward experience for my teenage daughter into a great one. Thanks for your kindness and understanding! It didn't go unnoticed and will not be forgotten!