Service Center - Platinum Ford

We had a great experience working with Matt Powell and the Ford team in Terrell. From start to finish, they made the entire process easy and completely stress-free. We contacted the dealership looking for options to purchase an F-550 for our dumpster rental and junk removal business. Matt sent us the business credit application link right away, and we were approved the very next day. He truly worked his magic to find the best F-550 with the exact specifications we requested. The best part was that we didn’t have to sit at the dealership for hours. Once all the paperwork was ready, they contacted us, we showed up, signed everything electronically and on paper, and drove off with our truck. Thanks to Matt and the Ford team in Terrell, we now have the right equipment and can focus on serving

Glad I ended up checking out Platinum Ford - Chase Oswald helped me find the perfect truck and never tried to tell me what I wanted. We started out going over what I was looking for and he showed me a couple of options that were perfect. Also got to meet sales director, Jason, who was also a pleasure to deal with. Happy with the deal they were able to make for me and I’ll be recommending them from now on!

Dwane and the team at Platinum Ford are one of a kind. Platinum Ford truly impressed me. What started as a simple complimentary oil change turned into exceptional service — including a free full detail, pickup and drop-off, and a loaner vehicle. Everything was smooth, professional, and unbelievably convenient. I’ve never had a dealership take care of me like this. I’m a Ford customer for the long run, and Platinum Ford will be my go-to dealer. Highly recommend!

Platinum Ford went above and beyond for us. They serviced all three of our vehicles and made everything seamless with excellent communication and truly amazing concierge service. We never had to wonder what was going on or what the next step was—they kept us informed and made it incredibly convenient. Customer service like this is hard to find, and we’re so grateful for the great experience. Highly, highly recommend!

Dorian was very nice and helpful. It was going to take longer than I expected, and with two children under four they were so kind and transported me down the road so that they could play and get energy out while we waited. The driver, Dvandrick, was wonderful and respectful. He even held one of the little children’s hand while I was getting the other one out of the car so he didn’t run in the road. That was incredibly thoughtful and meant a lot to me that he cared about all of our safety.