Service Department at Ken Garff Hyundai Downtown

This service department at Ken Garff Hyundai downtown is the best ever all though i bought my 2020 Santa Fe at South Town location i prefer and really like the service department here at downtown location they're quick to schedule me in when it's time for service or other issues I have with my car's i also have a 2011 Hyundai Elantra Limited that i purchased in 2011 it still looks and runs great they have a wonderful and friendly staff I have a awesome service advisor Paul Righter who i like and and appreciate so much all in all the drive here is worth it for me Thank you Ken Garff Service Department Downtown

Pros: Customer service was good. Replaced our engine for free (warranty). Finished earlier than expected. Cons: Did not offer any of the amenities that were stated in the email and on the website. Forgot to replace air intake hose (BIG DEAL). We live 250 miles away from the dealership and for them to not put that part back on before we drove home was egregious! We didn’t notice it sitting in the trunk of our vehicle until we got home. A local repair shop replaced it and gave us a new air filter because the existing filter was completely ruined from this mistake. I’m glad they were able to replace our engine but I wish they wouldn’t have done something that could potentially harm the vehicle in the process.

Poor customer service! I’ve already been asked to leave a review of my experience. I also emailed the manager of the service department and never received a reply! Now I’m being asked to leave another review? Your service department dropped the ball this time with their poor customer service! My vehicle was ready for 30 minutes and I never received a txt stating my car was done being serviced! I had my oil changed. I had to go ask someone at the service advisor area if my car was ready because I’d seen it in the parking lot when I looked out the window! The service advisor who helped me was not at his desk. There were two service advisors at their desks. One was on the phone. The other was writing something down on a card. I had to get the service advisors attention. He asked for my phone

I went in for an oil change and a tire rotation. When I was on the freeway I noticed my steering wheel was vibrating like something was off and my wheels felt weird. I was able to get off the freeway safely but once I got out to check what was going on I noticed the lug nuts on my tires were not fully tightened and I could easily twist and pull them off. This could have ended in a seriously bad accident. I called to let them know about this incident because it is serious yet never got a call back about anything. I have never had an issue with going to Hyundai Downtown and getting my car serviced there but this definitely makes me second guess if they are completing everything correctly.

The service dept replaced a driver’s side mirror on my Hyundai Palisade. The work was done quickly and the results are beautiful. I received very good communications through the process. Thank you to Owen who sold us the car and his manager for helping us through the process. Very professional and friendly throughout. Excellent service even after the sale.