Service Department at Ken Garff Nissan Orem

Orem, UT · Auto repair shop

Rating
4.4/5
★★★★☆ 4.4
Reviews
20
Rank in Orem
#112
of 285 shops
City Percentile
27%
rating percentile
Address
Service Department at Ken Garff Nissan Orem, 285 W University Pkwy, Orem, UT 84058
Phone
(801) 494-8630
Website
www.kengarffnissanorem.com/service/schedule-service

Service Department at Ken Garff Nissan Orem is an auto shop located in Orem, UT. It is one of 285 auto shops listed in Orem. Its 4.4-star rating is slightly below the Orem city average of 4.5 stars. There are 10 photos associated with this location.

About Service Department at Ken Garff Nissan Orem

Ken Garff Nissan of Orem’s Service Department is is the best place to service your vehicle. Whether you’re in need of regular mile-stone maintenance, an oil change, or auto repair services, we have the facility, technology, and knowledgeable staff... More

Customer Reviews

★★★★★ 5.0 Derek · Feb 2026

I have just had such a great experience for the last 9 years. Wilson the shuttle driver has always been so kind and such a help. Even today I wanted to get some hot chocolate and he filled it up since it was out for me. Thanks and keep up the good work!

★★★★★ 5.0 Kraig Christensen · Feb 2026

I am so glad you reached out to me to take this survey because I couldn’t get in touch with you. I hope this goes to the very top of your organization. In February I traveled to Santa Fe New Mexico and my 2024 Nissan Rogue with 16000 miles on it wouldn’t go. I took it to Fiesta Nissan there and they told me it wasn’t under warranty because the engine looked like it had been through a sandstorm. Thus the throttle was plugged up. 983 dollars later they told me it wasn’t under done. I had asked for the old throttle. They didn’t give it to me and when i got in the car to dtive it 500 miles back to Price, Utah the check engine light was on. When i got back to Price i took it to Ken Garff Nissan in Orem and they were so great. They discovered that Fiesta Nissan had broken something while they we

★★★★☆ 4.0 Joseph Hansen · Dec 2025

We’ve been going here for maintenance and repairs for years. We usually have had good value and good experiences. The last year has been interesting so I only gave them four stars. I think there’s been some turnover with their customer service staff and this last year it’s been noticeably slower (especially with paperwork stuff) and records are a little less accurate (but I think they just started using a new software system at the end of year and that will probably help). I find myself needing to doublecheck that we aren’t getting recommendations for the same maintenance multiple times. And inflation in 2025 has really brought up car repair costs, so I’ve been shopping those prices more than usual, too. The technicians are still great though and make great inspection videos. I would still

★☆☆☆☆ 1.0 Danny Lee · Oct 2025

This is a horrible place would not recommend getting your vehicle fixed here. Ricky helped us and when he was not talking on his cell phone, ignoring us he did not know what he was doing. Very unprofessional. When we asked if they had a car we could use why ours was being fixed They said they do not give out loaner cars, it was raining outside. They told us we could walk down the block and see if one of thier other dealership would lend us a car. They did not offer to call them just said we could walk in the rain to see if they would. We was told our vehicle would be done by 2. We got there at 2 and stood there for about 10 min, no one would help us. Ricky was on his phone ignoring us, mechanics were giving each other piggy back rides and the other workers were taking to each other.

★★★★★ 5.0 Matilda Willie · Nov 2025

My intake worker notified me that the parts were under warranty which was a big burden off my shoulders. Thank you for the communication that was in place throughout the process. I commend the worker who went far and beyond to give me support. I was able to use your shuttle system, who also kept in communication with me. I had a positive experience. Thank you.

Accessibility & Amenities

✓ Onsite Services ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Oil Change ✓ Mechanic ✓ Restroom ✓ Appointment Required ✓ Appointments Recommended ✓ Credit Cards ✓ Debit Cards ✓ Nfc Mobile Payments

Services

Auto repair shopAuto air conditioning serviceAuto electrical serviceAuto radiator repair serviceAuto tune up serviceBrake shop

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.