Service Department at Ken Garff Nissan Orem

I have just had such a great experience for the last 9 years. Wilson the shuttle driver has always been so kind and such a help. Even today I wanted to get some hot chocolate and he filled it up since it was out for me. Thanks and keep up the good work!

I am so glad you reached out to me to take this survey because I couldn’t get in touch with you. I hope this goes to the very top of your organization. In February I traveled to Santa Fe New Mexico and my 2024 Nissan Rogue with 16000 miles on it wouldn’t go. I took it to Fiesta Nissan there and they told me it wasn’t under warranty because the engine looked like it had been through a sandstorm. Thus the throttle was plugged up. 983 dollars later they told me it wasn’t under done. I had asked for the old throttle. They didn’t give it to me and when i got in the car to dtive it 500 miles back to Price, Utah the check engine light was on. When i got back to Price i took it to Ken Garff Nissan in Orem and they were so great. They discovered that Fiesta Nissan had broken something while they we

We’ve been going here for maintenance and repairs for years. We usually have had good value and good experiences. The last year has been interesting so I only gave them four stars. I think there’s been some turnover with their customer service staff and this last year it’s been noticeably slower (especially with paperwork stuff) and records are a little less accurate (but I think they just started using a new software system at the end of year and that will probably help). I find myself needing to doublecheck that we aren’t getting recommendations for the same maintenance multiple times. And inflation in 2025 has really brought up car repair costs, so I’ve been shopping those prices more than usual, too. The technicians are still great though and make great inspection videos. I would still

This is a horrible place would not recommend getting your vehicle fixed here. Ricky helped us and when he was not talking on his cell phone, ignoring us he did not know what he was doing. Very unprofessional. When we asked if they had a car we could use why ours was being fixed They said they do not give out loaner cars, it was raining outside. They told us we could walk down the block and see if one of thier other dealership would lend us a car. They did not offer to call them just said we could walk in the rain to see if they would. We was told our vehicle would be done by 2. We got there at 2 and stood there for about 10 min, no one would help us. Ricky was on his phone ignoring us, mechanics were giving each other piggy back rides and the other workers were taking to each other.

My intake worker notified me that the parts were under warranty which was a big burden off my shoulders. Thank you for the communication that was in place throughout the process. I commend the worker who went far and beyond to give me support. I was able to use your shuttle system, who also kept in communication with me. I had a positive experience. Thank you.