Sewell Pre-Owned Sales

I recently bought a car from a location in Midland Texas and have had a terrible experience so far. We had to take the car back for shaking 3 days after driving it off the lot and were told they replaced the brakes and rotors after fighting with them about fixing it for 3 days. They claimed that the warranty “didn’t cover it because it was a wear and tear part” but eventually did the right thing. When we received the vehicle back it was still shaking but we gave it a little while to see if maybe the problem would fix itself. The car was still shaking after 1-2 months so we called again and explained that the shaking was still happening and even worse now. They told us to take the vehicle in so they could do a diagnostic and fix a recall on the vehicle. The next day we get told there is $15

Working with Trevor was a great experience. From the start, he was polite, professional, and genuinely attentive to what I needed. He took the time to listen and made sure everything moved along quickly and smoothly, which I really appreciated. I never felt rushed or overlooked, and his responsiveness made the whole process stress-free. I’m very grateful for his help and would happily recommend Trevor to anyone in the market for a car.

I can’t say enough great things about Trevor. He made my daughter’s first car-buying experience smooth and stress-free. He was professional, thorough, and took the time to explain everything in detail. He even stayed late to help her, which truly shows his commitment and character. Thank you, Trevor, for treating my daughter with care and respect, we are so grateful!

Although I ended up not buying a vehicle from Sewell this time, I wanted leave a positive review as my experience with Arnie was excellent. I reached out to him from across the country to inquire about a truck they recently took in on trade. They had not had time to detail it or run it through the shop yet, but late on a Saturday afternoon, Arnie took the time to take detailed photos and a video, of the vehicle and send them to me. He followed up immediately on each of my questions and answered them honestly. I have worked with several dealers in the Texas market over the past several weeks and Sewell, particularly Arnie, made me feel the most comfortable trying to buy a vehicle online. Keep up the good work Sewell!

The team here at the dealership went above and beyond to assist me in obtaining one of my dream cars. They were incredibly supportive and worked diligently with me on every avenue to make sure I found the perfect vehicle. Brent, my salesman, was exceptional. He not only provided excellent customer service but also took the time to build a genuine connection with me, prioritizing my satisfaction over mere financial transactions. Throughout the entire process, Brent went to bat for me, ensuring that every promise made was fulfilled. Now that the purchase is complete, I'm planning to return to the dealership to pick up an extra key and a full tank of gas. I truly appreciate the dedication and professionalism exhibited by the entire team, and I'm grateful for their efforts in making my dream a