Shell Rapid Lube

DO NOT RECOMMEND! Probably the worst place we've taken our cars to ever from here to Michigan through our travels. We went to take my car for a "Rapid Oil Change," the employees were the worst and least friendly we've ever had, not a hi or update or anything. They told us it would take about 10 minutes.. we waited 1 hour and they hadnt even helped the car in front of us who'd been there close to two hours and hadnt even started on us. We knew this because we talked to other customers in the waiting area to figure out time and service, we ended up walking out. Decided to give them another try a few weeks after and same situation... waited over an hour and they still hadnt even looked at my car. Ended up taking it to Goldsboro where it took 8 minutes, the other business we went to offered us

I went for an inspection following the recent snow. My windshield was dirty from snow and ice and they claim that my wipers were streaking. The wiper blades were only a month old. They just wanted to sell me something that I didn’t need. Then they pulled the car around and the tech leaned against it and told me that I couldn’t leave without paying $12.75. There’s some clear damage to the car where he had his rear end on it. I will address this in another way.

went to have my car inspected, two workers asked about the service, they said yes, but they were at lunchtime and they only said that my windows were too dark and it would not pass the inspection. They never checked. I have had my car for 3 years all the time. I've never been there. I never had a problem. The two workers just didn't want to do the job. They are two young people who just want to earn money without working. The boss should look at his workers or he will lose customers.

This was my first time at this business. I needed an oil change, air in my tires, and a filter change. My car was screaming for maintenance. The employees were friendly and made sure my vehicle was back working properly and I also qualified for a free wash!!! I was so happy. I really appreciated everyone and left satisfied with my service. Im so glad that I ended up at this business. I am from out of town and happened to find this location online.

A few days ago I gave this place a 1 star review because I had an issue with my last oil change service. To my surprise the owner (Chris Gardner) gave me a call and I explained the situation to him. He was very professional and he fixed the problem. Great customer service is really hard to come by these days. I really appreciate the fact that he went above and beyond to correct the situation. Due to his professionalism and customer service I give him a 5 star!!!