Shine Express Car Wash

A few weeks ago, I came through for a quick wash and vacuum, and while going through the wash, heard a plastic sounding creak on the passenger side of my car. Due to it being late in the afternoon and having a kid in the car, I did a quick vacuum, noticing the three college-age boys exclaiming over something on the rear passenger side of their very nice, new truck. I didn't inspect the exterior of my vehicle closely before leaving. The next day when I went to get in my car, I noticed a long scratch on the rear passenger side of my vehicle. When I returned to the wash to speak with a manager, I was treated very poorly by a man who refused to identify himself, or identify an owner/manager that I could follow up with. He let me know that since a day had passed since my wash there was NOTHING

I’m a “basic wash every other week” kind of person- nothing too fancy! This place is easy, inexpensive, quick, has an amazing location, free vacuum, and kind staff. Basically all i want in a car wash. I appreciate them and find myself coming back often!!

Such a worst customer service. Their pulley track was down and could not do my car wash. They charged the money and never refunded. The guy was very rude. No wonder nobody goes to this place

DO NOT WASH YOUR CAR HERE! Went through their car wash off of Berry st and they broke my rear windshield assembly completely off. Management did not care, did not apologize. DO NOT WASH YOUR CAR HERE! They instead blamed it on me saying I should have told them to put tape on it. Will never go back and will now tell people for the rest of my life to avoid this place. DO NOT WASH YOUR CAR HERE! And just in case my point did not come across, DO NOT WASH YOUR CAR HERE!

The cashier was cussing, yelling and throwing stuff as hard as he could at his desk when the card reader wasn’t working. Insanely off putting. The guy who wiped down the car at the end smeared the bird poop that was on my car still after it got washed across my hood without fixing it, looked at me and looked away and moved on. Shook his head at the car and rushed the tire shine slapping it on the wheels and everything. I will never return. Unprofessional and horrendous treatment of customers.