Sloane Toyota of Philadelphia Service Center

Brand new car had one of its' tires punctured from road debris. Matt and his team took care of it and I didn't have an appointment. Left the vehicle in the morning and new tire mounted and balanced before lunch time. Even provided ground transportation via Uber so I can get to work on time.

My battery was under warranty when it died. I got new pro rated replacement and State inspection. Alen explained a lot of things to me. I got to ask questions. He's knowledgeable and a pleasure to work with.

Did my first ever oil change for my car and I have to say it was really assuring taking it to Toyota. I did a standard oil change and service and had my vehicle done in a couple hours. The price was reasonable for the amount of effort put into the service. Ricardo, one of the service guys did a great job communicating with me about any concerns about my vehicle.

I dropped my vehicle off for the normal maintenance. So I was going to get a oil change, oil filter change, tire rotation and the multipoint inspection. After I drop my vehicle off, I received the call from the service manager indicating that they have a service plan that could save me money. He said I could get three free oil changes including the current one. I accepted it after many questions. This was when I was driving home. Then when I arrived home, I ran the numbers and it turns out that I would not get the three three free oil changes because in order to receive that you'd have to have drive a certain number of miles per year and we did not do that. So then I declined the offer after calling him. However he left that service order on the bill and I'll get to that later. Then I not

I’ve been taking my car here for 6-7 years and plan to continue because I am satisfied with the service and it’s convenient. The people who work here are pleasant. It’s nice that you get a complimentary ride to your next destination. I always drop off my car and pick it up toward the end of the day so I can’t speak on wait times. I like that the technicians send videos of my car with a voiceover describing what they see.