Smith Brothers Transmissions

Great Service they know what they are doing. I see some of the other reviews and don't understand some people. I had an issue that came up few weeks after having my vehicle in for servive due to faulty sensor and they took care of the issue. Stacey was easy to work with. I do see a lot of hot heads who get their panties in a bunch if one thing goes wrong after having their vehicles in for service. It's a complicated machine and they due have issues the older they get. It's great that small town shop has the right tools and equipment to diagnose issues. This shop has the technology and know how.

6 years ago I had dropped my car off to get work done and was told it would be fixed in the same day. It didn’t happen and my job wasn’t convenient for multi day scheduling as I commute to different locations everyday. So they told me it would be ready “sometime” the next day. I left a yelp review about it. Since then, I moved out of the city of Norwich to New London for 2 years, then to upstate NY for 2 years, AND have since moved to Colorado for over the last 2 years. They just responded to that review with “feel free to reach out to us to see what we can do to resolve this”. OVER SIX YEARS LATER!!!! There is no resolution. Don’t go here. If there’s an issue, this is what you can expect for how they view time in everything they do.

Facts be told. Never in my 54 years of driving have I had a reason to have a transmission rebuilt in any of my well over 50 vehicles, or even replaced for that matter. Most all my cars, if an engine or transmission s##t the bed, met the junkyard. Hell I don't think I ever bought a new tire until my first child was born. And if not the junkyard; I either totaled it in one accident or another or, after my formative years - 16-40 did a couple of them get traded-in for a new car. You might say quite a few of my cars; trucks, vans, and motorcycles, I drove into the ground. However; when my 2014 Speck aka Chevrolet Spark stopped moving forward or backwards; I had it towed to Smith's Brothers Transmissions. And I'm glad I did. All the folks at Smith's made me feel comfortable right off the

In the past I've been extremely satisfied with their work. However, I just brought it in for transmission issues it won't go over 40 miles an hour. The transmission that is in there has a 2-year warranty on it because I just had it replaced at the same shop almost 2 years ago the warranty expires August 1st. I thought they were going to call me and tell me that they needed to replace my transmission but instead they called me and told me that they needed to replace some gaskets and it was going to cost $726 but when I picked it up the next day it was doing the same exact thing it was doing before I won't go over 40 miles an hour. I have one more year of payments otherwise I wouldn't even bother

I went to Smith Brothers to get my transmission rebuilt or replaced with a used transmission if they weren’t able to rebuild it. The workers there said they could rebuild it and it would be done in 3 to 5 days. It took them two weeks, almost 3, and then when I got the car back, it only lasted two weeks before it broke again the transmission cap fell off and it was replaced. Within 20 hours of having that car transmission cap broke again and they’re saying that I need a new case in order to fix the entire car. It is under warranty right now and within a month they’ve already worked on on it three times and they want me to pay for the damages to the transmission, (buying a new case) even though they’re the ones who can’t fix it and it wasnt broken when i brought it in. The two ladies at the