Smooth Ride Auto Repair

I've been a customer of Smooth ride now for a few years ever since moving into Northglenn. I was a customer of another mechanic shop with no complaints other then driving distance which was around 40 mins away on a good day and a bit pricey. Finding a reliable, inexpensive and trustworthy mechanic is a task but found Smooth ride on line and gave them a shot. Not only are they walking distance from my house but there incredibly inexpensive, detailed, and genuinely good people and mechanics. Phil is very professional and friendly and from my experience honest. They work with my aftermarket car warranty and have yet to give me anything to complain about. Of course you need an appointment as you should but its never too crazy of a wait and so far the work I have had done is always done in a da

Jay, one of the mechanics, was incredibly rude to my dad during a very stressful situation. We understand that appointments are usually required, but our truck broke down and we were out of town. It was an emergency and the only idea dad had was to bring this to the repair shop. Instead of explaining the policy respectfully, Jay went ballistic and spoke to my dad in a completely unacceptable way. My dad has been a loyal customer because of the great service he’s always received from Phil. It's really disappointing to be treated like this, especially in a time of need. No customer deserves to be spoken to like that. We expected better. I'm sorry I think this needs to be called out.

Phil always has great prices and is very honest about the work you need done. I recently took my truck there with an estimate from the dealership, and Phil told me what I needed and what was optional. He works on all our vehicles, and I wouldn't trust anyone else to do the work now.

I had the shop put in a used transfer case when they did a clutch job for me: they neglected to tell me about a 5$ seel (that you are supposed to replace when the shifter is taken apart) that they did not replace which left me with a huge leak and without a vehicle for a few days. I do not recommend working with them — this is a fraction of the challenges we had with them (less their rudeness and desire to take advantage of women)

Did good work for a good price, but we had a communication issue, and after the communication issue the owner/ another mechanic made comments about how they hoped I left my vehicle a bit longer so they could take it under a mechanics Lien. Exact quote "I was talking to (mechanic) about who was going to drive home this 4runner in a few weeks when you didn't call" when I had one missed call from them and a full voicemail box Careful folks.